Senior Broker Support Technician - Marine

Overview

Do you have a strong understanding and experience in the end-to-end processing of insurance premiums? If so, you could be just what we are looking for. We are currently seeking an experienced technician to join the Broker Support Team within our Technical Operations Division.

Our ideal candidate will be able to demonstrate the highest level of professionalism and technical support within their respective team, business units and/or associated clients and markets. Create timely and accurate accounting transactions and premium signings in accordance with defined Service Level Agreements.

How You'll Make An Impact

• Have an excellent level of technical insurance knowledge and the associated complexities to be able to both process and support the business in a technical capacity, delivering a high-quality service to clients whilst remaining compliant with company policy and external regulations.

• Provide support and assistance to the Service Centre team in India.

• Possess a working understanding of the financial aspects of the end-to-end premium process, creating timely and accurate accounting transactions using the core processing system (Global XB).

• Strong understanding and experience working with the Bureau (Xchanging, now DXC) in accounting and settlement (A&S) protocols and related premium process activities.

• Work with the Accounting and Credit Control Team to support the resolution of Financial Disciplines (bad debt, unallocated cash, uncollected brokerage, held funds, funding and signings) in line with internal SLAs or escalate where necessary.

• Extensive understanding of Market Reform Contract (MRC).

• Demonstrate a working knowledge of Line Slips and Binding Authorities.

• Attend business unit, client, underwriter or market meetings, providing technical input where required.

• Demonstrate a working understanding of resources available regarding current Tax and VAT requirements associated with daily activities.

• Coordinate and report on revenue tracking at the business unit level where required.

• Provide oversight and technical support to managers and team members across all locations to improve business knowledge, capability, and enhance personal development.

• Provide technical audit support where required.

About You

• Demonstrated experience working within a Lloyd’s insurance broker.

• Experience working on Marine business (preferable but not essential).

• Experience processing Line Slips and Binding Authorities.

• Experience using Lloyd’s Crystal or TMF systems for Insurance Tax (preferable but not essential).

• A-level or equivalent standard of education (preferable).

• Strong attention to detail and accuracy.

• High level of accountability.

• Self-motivated and able to work with a degree of autonomy.

• Strong computer skills and aptitude to learn bespoke systems.

• Excellent verbal and written communication skills.

• Strong problem-solving skills.

• Ability to work under pressure during peak periods while maintaining control and quality outputs.

• Able to manage own priorities and escalate non-routine issues appropriately.

• Demonstrates a positive, tenacious attitude with a strong sense of accountability.

• Capable of building and sustaining relationships at all levels to influence outcomes.

• Willing to go the extra mile.

• Eligible to work in the UK.

• Willing to work in an agile environment.