Product Support Engineer - Rail
- Perform preventative, scheduled maintenance and/or corrective maintenance activities in accordance with the maintenance schedule, manuals and contract.
- Actively participate in the ongoing continuous improvement activities for both maintenance and procedures. General new suggestions for improvement.
- To conduct planned maintenance tasks in accordance with the operating instructions.
- Attend and participate in meetings with the customer where necessary to obtain sign off for work that has been carried out on the customers equipment.
- Undertake fault finding and repair when required using appropriate technical information (e.g. Technical drawings and fault finding guides).
- Completion of relevant documentation for all work carried out in order to accurately record activities that are recorded for the company and the customer.
- Proactive involvement in the Company's HSQE management processes.
- Maintain cleanliness of the SGB onsite facilities.
- Attend local and factory training courses when necessary to ensure skills remain current.
- To participate in 24/7 shift working including callout when required.
- Work as a mobile engineer if required, van will be provided.
- Any other related activities reasonably required e.g. to cover work in another depot.
- Accurately report parts used during service work as per internal processes to ensure our stock is effectively controlled and accounted for.
- Make effective use of IT systems such as Go!Care, C4S, eWeb, Go!Manage, Go, Diasys, Outlook etc.
- Prior Engineering Background with role-relevant qualifications.
- Proactive with good initiative.
- Organisation skills and able to work flexibly.
- Safety-focussed individual.
- A collaborative approach to work.
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