Community Lead, Europe

Whilst we have no open Community Lead roles right now, our business is growing! We are always on the lookout for talent and would love to connect so we can add you to our talent pool for the future! 💕

🌎 Where: UK based, within commutable distance from London. Remote but ability and willingness to travel to “in real life”meetings at least once per month.

🤝 Type: Full time salaried role

🚀 Join Us at The Social Element! 🌟

Founded 23 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.

To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact.

👊 The Role

The Community Lead is the expert of our clients community. As the voice of a brand , you will have exemplary engagement and copy-writing skills to grow online communities. You will be confident in managing multiple engagement writers across numerous clients to create a social space where a community feels seen and heard .

You will also have some experience with contributing social and community learnings to the social team for concepts and content for TikTok and Instagram .

You’re able to creatively speak to a community through proactive engagement. You will have experience working directly with clients and dealing with multiple requests whilst managing engagement work.

You will be responsible for the day-to-day delivery of social media services as well as reporting and publishing.

📅 What You’ll Do

• Day-to-day social media management on named accounts, overseeing engaging with consumers, fans, and communities on behalf of the brand across social channels.

• Ensuring community engagement across all channels that aligns with the brands guidelines and TOV.

• Qualitative QA across team responses to ensure accuracy of responses and correct application of TOV.

• Keep up-to-speed on new social platform developments. Assist in revising engagement tactics and recommendations to clients in response to platform developments.

• Creation and on-time delivery of social media performance reports, including understanding of defining KPIs and making recommendations based on performance.

• Regularly sharing feedback, trends, and internet cultural conversations gained from social media tools with clients and internal strategists.

• Executing proactive and reactive engagement strategies while ensuring alignment with brand TOV and guidelines.

• Executing organic publishing across social platforms and assisting in identifying, engaging, and repurposing UGC content.

• Occasionally assists with copywriting for organic posts in the brand’s TOV.

• Day to day support of engagement specialist teams, including training and onboarding team members and ensuring team members are up to speed on the latest tools and trends.

• Work closely with your wider agency team to ensure content is aligned to the social strategy and business objectives.

• Attend status meetings with the client to ensure content is reviewed as effectively as possible.

• Proactive client development: support the Client Partner in identifying opportunities for upselling within community work

👇 About You

Skills and Traits 🛠️

• Passionate social media user with an interest and curiosity in internet culture.

• Creative communicator who is adept at changing voice based on the client’s personality.

• Strong collaborator - confident communicating with stakeholders at different levels and good at developing effective relationships with internal teams.

• Confident in using scheduling and insight tools such as Sprinklr, Sprout, Hootsuite

• A curious, proactive approach with a can-do attitude

• A team oriented professional, with the ability to work independently and self-motivated

• Excellent organisational and time management skills and ability to juggle several tasks at once

Experience 🌟

• 2+ years in leading community management role.

• Experience working for multi-market clients is preferred, but not required.

• Up-to-date and current knowledge of social platforms, their audiences and social media trends.

• Wide range of experience using and creating content for TikTok and Instagram.

• Solid experience with scheduling tools and insight tools.

• Experience publishing social content, contributing to reports, and executing a brand’s social media strategy.

Benefits

Please note these benefits are for UK based employees only

🏠 Remote working (travelling to London office as required)

🏖️ 33 days of holiday (including the bank holidays)

🎂 Birthday off

✨ Annual Occasion Day off for an important event (eg moving house, getting married)

❤️ 1 Volunteer day off

🌞 Flexible Fridays (Working half day)

🤗 3 Well Being Days

👓 Eye care: Contributions towards eye tests and glasses

🏥 Enhanced sick pay: 4 weeks full pay, 4 weeks half pay

👪 Enhanced family friendly policies

🤗 Employee Assistance Programme and wellbeing support

🛍️ Access to our discounts website

Social Element Values

Bring the joy: Our people bring the joy by radiating energy , creating an uplifting atmosphere, and spreading positive vibes that's magnetic to everyone around them!

Trusted Pioneers: Our trusted pioneers are trailblazers driven by curiosity , leading the way with best-in-class solutions and innovative ideas.

Everyone’s welcome: We create an inclusive and respectful environment where communication is jargon-free , and everyone feels welcome

We’ve got you: With a team that's professional, reliable, smart, and prepared, we are problem-solvers who get it done and do it brilliantly.

Genuine humans: Our genuine humans are compassionate, honest, and unapologetically real.

Our Diversity, Equality & Inclusion Commitment

We welcome applications from diverse and under-represented groups regardless of their background.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfill all the requirements, we encourage you to still apply — we’d love to hear from you! 🙂

We value having divergent thinkers who bring various experiences and viewpoints to the table at Social Element. We strongly encourage members of underrepresented groups to apply.

We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.

✍️ How To Apply

If you're ready to make your mark with us, upload your CV/resume and a cover letter explaining your personal/professional experience in creative project management and why you're excited to join our team. Don't forget to include the specified details in your cover letter/video to ensure your application gets processed!

***If you would prefer to submit your application in a different format, please feel free to get in touch with us at [email protected] and we will be happy to assist you in any way we can. We will be unable to process applications via this inbox.

Excited to embark on this journey with us? We can't wait to hear from you! ❤️