Associate Director/Engagement Manager Analytics - Pharma Domain Specialist

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 62,000+ employees.

Job Description

Key Responsibilities:

• Client Relationship Management: Build and maintain strong client relationships, understand needs, and ensure satisfaction. Proactively engage to evolve current services and solution new opportunities.
• Project Management: Manage full project lifecycle, including solutioning, planning, execution, monitoring, and evaluation. Ensure on-time, within-budget, and in-scope delivery.
• Communication and Coordination: Serve as primary point of contact for clients and internal teams. Facilitate communication and align client needs with company objectives.
• Risk Management: Identify, mitigate, and escalate potential risks and issues. Ensure timely resolution.
• Performance Reporting: Provide regular project updates to clients and internal stakeholders.
• Business Development: Identify upselling and cross-selling opportunities. Work with sales team to generate new business.
• Contract Management: Ensure compliance with contract terms and conditions.

Qualifications

Analytics SME

Pharma Domain Expertise

Bachelor's Degree

Additional Information

Skills Required:

• Consultative engagement:

Effective in proactive engagement, to suggest and cocreate solutions to relevant use cases and then work with internal WNS Analytics stakeholders to execute

• Strong communication and interpersonal skills:

Effective communication with clients and internal teams is crucial for building relationships and managing projects.

• Project management skills:

Experience in planning, executing, and monitoring projects, including resource allocation, risk management, and budgeting.

• Business acumen:

Understanding of business principles and the ability to align project goals with overall business objectives.

• Problem-solving and conflict resolution:

Ability to identify and resolve issues, manage conflicts, and find solutions that satisfy both the client and the company.

• Domain and Technical understanding:

Strong pharma domain understanding and experience in leveraging data and analytics to address relevant use cases. Credible as an SME in this area and be seen by clients as a go to advisor/ consultant/ peer