Critical Services Supervisor

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Critical Services Supervisor to join the team located in London.


About the Role:


As a CBRE Critical Services Supervisor, you will oversee the team that resolves and completes day-to-day work orders to meet customer satisfaction.
This job is part of the Critical and Technical Services job function. They are responsible for technical maintenance services in critical client environments.
This role is a continental shift pattern- a mix of days/nights.


Role Responsibilities:


· Manage, plan, coordinate, schedule, and oversee the workload, deadlines, and day-to-day activities of the support team members to ensure effective delivery of services. Provide holiday, training & sickness cover for other members of the shift team.
· Review work logs and outstanding items through the in-house system to ensure completion.
· Ensure that all contractors and staff comply with all company, client safety, and security requirements. Seek out new vendors and maintain relationships with current ones.
· Assist with the development of critical services training programs.
· Point of contact for client and management escalation.
· Share expertise and industry experience with the team to help resolve operational problems.
· Evaluate Planned Preventative Maintenance assessments of plant and equipment and make recommendations on improvements and upgrades.
· Confirm all out-of-line situations are documented with incident reports.
· Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
· May establish new techniques to ensure the team is able to meet its objectives.
· Has a direct impact on the team objectives as well as the objectives of related teams.
· Ensure personal and team outcomes have a positive impact on customer objectives.
· Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.


Person Specification:


· High School Diploma or GED with 5+ years of job-related experience. In lieu of a diploma, a combination of experience and education will be considered. Prior shift manager or supervisory experience preferred.
· City & Guilds / NVQ level 3 or equivalent in BS7671:2008 Requirement for Electrical Installation (IEE Wiring Regulations 18th edition).
· Meet the physical requirements of this role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more.
· In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
· Requires the ability to explain complex concepts or sensitive information.
· Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
· Excellent organizational skills with a master-level inquisitive mindset.

About CBRE Global Workplace Solutions:


As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.


CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."


Application Process:


Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.


No agencies please.


Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.


#GWSEMEA