Payment Services & Digital Analyst

Main purpose of job

The Payment Services & Digital Analyst is responsible for all type payments to GHIB customers ensuring a positive outcome for GHIB customers.

To process all incoming payments received through our correspondents such as Chase,

NatWest and other Nostro accounts ensuring all previous day's work in filed correctly.

To assist and support the Department with the operationalisation of the Bank’s digital payment strategy under the leadership of the Deputy Head of Payments. To support the seamless operation, security, and compliance of payment processes while enhancing the overall customer experience.

To assist in contributing to the departmental drive of innovation, efficiency, and growth in payment systems and process to support the organisations business objectives and profitability.

Key result areas

• Payment Strategy Support: Assist in executing the payment strategy as directed by higher management, ensuring alignment with departmental goals.
• Operational Efficiency and Resilience: Oversee daily payment processing operations, ensuring efficiency, security, and reliability. This includes managing reconciliation processes, investigations, and recoveries.
• Regulatory/Internal Compliance and Risk: Ensure team adherence to all relevant payment regulations and internal standards, supporting compliance and risk management efforts.
• Customer Experience: Supervise the team to enhance the customer payment experience, focusing on providing seamless, secure, and convenient payment options while addressing consumer duty and complaint mitigation.
• Performance Monitoring: Track and report on team performance, payment processes, and key metrics such as risk, ensuring continuous improvement.
• Relationship Management: Maintain and foster relationships with internal and external clients, including vendors, retail partners, corporate clients, financial institutions, and other stakeholders.
• Audit and Internal Reviews: Assist in overseeing audit processes and internal reviews to ensure operational integrity and compliance within the team.
• Commercial Awareness: Develop an understanding of bank-wide processes and procedures, recognizing the implications of actions and taking a holistic perspective.
• Future Proofing: Contribute to the implementation of payment solutions that are forward-thinking and adaptable to future digital banking trends and technological advancements.
• Training: Facilitate training and development for team members, enhancing their understanding of payment processes and regulatory changes within the payment ecosystem.

Knowledge

• Payment Processing Systems and Technologies
• SWIFT: Advanced understanding of the Society for Worldwide Interbank Financial Telecommunication, which facilitates international financial transactions.
• ISO20022: Strong familiarity with the global standard for electronic data interchange between financial institutions, including its implementation and compliance.
• Temenos TPH: Knowledge of Temenos Payment Hub, a payment processing platform that supports various payment types and ensures regulatory compliance.
• Payment Gateways and POS Systems: Comprehensive understanding of online and offline payment processing tools.
• Clearing Systems: Comprehensive knowledge of settlement systems, their operational mechanics and frameworks. Understanding the end-to-end transaction clearing and settlement of CHIPS, CHAPS and SEPA.
• Regulatory Requirements and Standards
• Payment Systems Regulator: Awareness of the regulations and guidelines set forth by the Payment Systems Regulator to ensure secure and efficient payment systems.
• AML and KYC Compliance: Knowledge of Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations to prevent financial crimes.
• Payment Regulation and Frameworks: Understanding of GDPR, PSD2, Dodd-Frank act and regulations set by the ECB.

More details available in the job description.