Resource Support Administrator

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Job reference 336445
Resource Support Administrator
Starting salary: £26,801 per annum rising with service plus £298 per month pro rata late shift allowance.
22.5 days annual leave plus bank holidays and a company pension scheme with highly competitive contribution rates
Permanent, Full time, 38 hours per week
Heathrow Worldwide Distribution Centre, Hurricane Way, Langley, Slough, SL3 8AQ

Royal Mail International Operations is based at HWDC (Heathrow Worldwide Distribution Centre), one of the UK largest, and most efficient automated Hubs in the UK. Worldwide import and exports items are processed through HWDC, which operations 24/7 to strict customs and aviation security specifications and connects over 195 countries worldwide.

HWDC has a vacancy for a Resourcing Support on the late shift to join the team, where you’ll play a key role in supporting the Resource Manager and keeping operations running smoothly across all shifts.

In this role, you’ll support the Resource Manager in producing all the required reports throughout the shift and communicating with the members of staff on shift with their queries.

Key duties

• Manage daily absence updates in internal systmes and trackers; produce sick letters and ensure welcome back meetings are completed and closed.
• Run and distribute key reports (absence, variance, staffing numbers, G/L accounts, variable pay) and escalate discrepancies.
• Maintain accurate work patterns, sign‑on sheets, annual leave allocations, and rehab plans.
• Handle daily staff queries (over time, annual leave, sign‑on issues) and monitor lateness/no‑clock cases for managerial action.
• Communicate absence information and operational issues with Shift Managers and the Resource Manager.
• Publish adhoc overtime when required and action all Line Manager emails.
• Answer calls and responds to email queries.
• Complete all standard tasks independently every Saturday.
• Prepare presentation slides and attend CWU union meetings as required.
• Support additional adhoc duties assigned by the Line Manager.

Attendance: Tuesday – Saturday, 14:12 – 21:48

About You

You need to demenstrate the following skills and experience on your CV:

• From a staff resourcing/planning background.
• Excellent IT computer skills, especially in Excel (v look up, pivot tables) , reporting and data analysis - e ssential.
• Clear communication both written and verbal.
• Ability to check information accurately and maintain error‑free records.
• Able to work both independently and as part of a wider team environment.
• Comfortable using internal systems, completing simple forms, and recording operational data accurately.
• Consistently reliable attendance and timekeeping.

Closing Date: Wednesday 25th March. This advert may close early if the appropriate number of applications has been reached.

Next Steps

• Your CV will be reviewed and If your experience is a good match, you’ll be invited to complete an online test.
• Candidates who meet the required test pass mark will be invited to an on site assessment centre (Excel task).
• Successful candidates will then progress to a final competency based interview.

Extra Benefits
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
*Available only to perm employees

Trust is the foundation of Royal Mail . We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trus t and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here:

#LI-Onsite #LI-POST #LIMRT

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