Director of Rooms

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Role

We are currently looking for a Director of Rooms to join our senior management team at Rosewood London. This position is responsible for overseeing and directing all aspects of the Rooms division and maintaining the smooth running of the hotel and elevating the overall guest experience.

Key expectations of this role

• Set and develop strategies for the Rooms Division aligned with organizational vision and future aspirations.
• Guide and support department heads to achieve service excellence and operational targets.
• Drive and lead initiatives for increasing awareness of Rosewood’s brand service standards and other quality standards across the hotel to ensure quality service & products remain at the forefront.
• Monitor annual department budgets with Heads of Department throughout the year, recommend and implement appropriate actions.
• Establish and maintain effective internal communication and meeting structures to ensure optimum teamwork and productivity.
• Keep abreast of the newest trends and innovations in the hospitality industry and maintain an awareness of competitor activity/trends and recommend actions to ensure that the Hotel remains a forerunner in its marketplace.

Profile

• Extensive experience in a senior Rooms Division or comparable leadership role within a luxury or upscale hotel environment.
• Deep passion for hospitality, with a strong focus on delivering exceptional and memorable guest experiences.
• A proactive, hands-on leadership style with outstanding interpersonal and communication abilities.
• Strategic thinker with a proven ability to develop effective operational strategies and solve complex challenges with a methodical approach.
• In-depth knowledge of hotel operations, combined with a keen awareness of industry trends and evolving guest expectations.

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.

Benefits

• Competitive holiday allowance which increases with length of service
• Company pension scheme and life assurance
• Private Medical Insurance
• 12 complimentary room nights per year and F&B discount worldwide
• Talent development opportunities
• Involvement in Corporate Social Responsibility programmes and wellbeing activities