Operations Officer
- Act as the first point of contact for customer account queries and service requests.
- Process payments and fund transfers (BACS, CHAPS, SWIFT, etc.), manage cash receipts/payments, and post transactions.
- Handle administrative tasks including document scanning, voucher maintenance, and record-keeping.
- Support customers with fixed deposit management, ISA transfers, remittances, and locker operations.
- Assist with marketing deposit and loan products, managing complaints, and supporting the branch's daily operational needs.
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