Front of House

Are you a fitness and wellness enthusiast who loves interacting with people? Do you have exceptional customer service skills and a passion for creating a welcoming and positive atmosphere? And finally, are you obsessed with sustainability and making a conscious decision to be more environmentally friendly?

We’re hiring part-time Front of House team members on behalf of our client - a bold new wellness studio in Central London. As the face of the studio, you’ll play a key role in delivering an exceptional experience for every member and guest.

This isn’t just a desk job. It’s a dynamic, hands-on role at the heart of a fast-growing start-up. You’ll help keep daily operations running smoothly while also having the chance to shape the member journey, support marketing campaigns and assist with planning events and wellness workshops.

This isn’t your typical studio. Alongside an exceptional training experience, the team is on a mission to prove that performance and planet-conscious values can go hand-in-hand. This new venture is set to make waves and they are looking for standout Front of House Team Members to be the face of the movement.

The Role:

● £13.85 per hour (London Living wage)

● Part-time positions available (between 12-20 hours per week, working shifts that last between 3-4 hours at a time)

● Monday - Saturday (Studio shut on Sunday for events, workshops and education so some support may be needed on an ad hoc basis)

● Opportunity to contribute to a fast-growing, values-led wellness brand and have access to education, training and progression.

● Perks include: free studio membership and 25% off shakes and merch.

Responsibilities:

Studio Operations and Member Experience:

• Greet and welcome all members and guests with a warm, friendly, and professional demeanour, ensuring they feel valued from the moment they arrive.
• Provide exceptional customer service by addressing inquiries, resolving concerns, and offering information about studio facilities, services, and membership options.
• Conduct studio tours for prospective members, highlighting services and guiding them through membership sign-up.
• Manage class check-ins, bookings and retail sales - ensuring a seamless experience for members.
• Process member check-ins and payments accurately using the studio’s digital systems, while maintaining up-to-date records.
• Assist in coordinating group fitness classes, ensuring smooth transitions, up-to-date schedules, and on-time starts.
• Maintain a clean, organised and on-brand front desk and studio environment, including restocking supplies and managing operational standards.
• Prepare protein shakes and juices according to recipes, maintaining hygiene and quality control.
• Respond promptly and professionally to member feedback and requests, resolving issues in a solution-focused manner.
• Collaborate with team members to foster a positive, energetic, and welcoming atmosphere in the studio.

Marketing and Community Engagement:

• Contribute ideas and support the creation of engaging social content (e.g. stories, reels, BTS).
• Assist in planning and delivering in-studio events, charity rides and wellness workshops.
• Support local brand collaborations, sampling and community activations.
• Act as a brand advocate by embodying the studio’s mission and values, helping to grow and strengthen the community from the ground up.

Team and Administration:

• Work closely with the Studio Manager and Instructors to ensure smooth daily operations and effective communication.
• Maintain and manage front-of-house systems and digital tools, including booking software and the CRM.
• Take ownership of internal projects such as visual merchandising, referral programs, or member engagement initiatives.
• Support stock management for merchandise, bar supplies, and studio essentials.
• Be flexible and reliable with scheduling, covering early mornings, evenings, and weekends to ensure continuous front-of-house presence.

The Person:

• A confident, reliable team player who thrives in a people-focused environment and brings positive energy to every interaction.
• 1+ year of experience in hospitality, wellness, or customer service, with a strong track record of delivering exceptional experiences.
• Excellent communication skills and a natural ability to connect with a diverse community of members and guests.
• Highly organised, detail-oriented and capable of multitasking in a fast-paced studio setting.
• Comfortable navigating challenges with professionalism, patience and a solution-focused mindset.
• Adaptable and excited by the dynamic nature of start-up culture - someone who’s happy to wear multiple hats and jump in wherever is needed.
• Passionate about fitness, sustainability and contributing to a business with purpose and impact.
• Strong knowledge (or willingness to learn) about our products, services and studio ethos, and confident in representing them authentically.
• Open to working early mornings, evenings, and weekends as part of a flexible rota that keeps the studio running smoothly.

 

Your recruiter for this role is Izzy Roberts, Senior Recruiter at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please ‘apply now’. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.