ER Lead - Capability & Insights

Role overview:

ER Lead - Capability & Insights
London
Currys London Campus at Waterloo
Permanent
Full Time
Grade 4

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

You'll join our Employee Relations team as a brand new role with real opportunity to shape how we build manager capability and unlock ER data insights across Currys. Reporting to the Senior ER Capability, Insight & Solutions Manager, you'll work with people managers across the business - from stores to head office, designing learning that meets their needs. You'll partner with the senior ER team, People Business Partners, Learning colleagues, external providers and our People Analytics team to spot trends, deliver our capability programme and create accessible reporting that helps the business handle people matters with confidence.

Role overview:

As part of this role, you'll be responsible for:

• Design and build a tiered ER capability framework with targeted learning for managers at all levels
• Develop diverse learning resources including e-learning, interactive guides, webcasts and podcasts
• Deliver virtual and in-person ER skills sessions for manager groups requiring targeted support
• Manage external learning provider relationships to ensure quality and value
• Maintain the manager-facing ER Hub as a fresh, accessible and impactful resource
• Monitor programme effectiveness through participation rates and case volume impact
• Generate actionable ER insights from data tools to support early risk identification
• Automate ER reporting and dashboards to make data accessible across the business

You will need:

• Hands-on experience designing or delivering manager learning in an HR or ER setting
• Working knowledge of UK employment law and ER best practice
• Ability to translate complex topics into accessible, engaging learning content
• Strong facilitation and presentation skills, comfortable delivering virtually and in person
• Confidence working with data tools and reporting to communicate insights to non-technical audiences
• Organised and detail-oriented approach to managing multiple projects and deadlines
• Creative thinking and curiosity about new tools, including AI applications
• A collaborative, strategic mindset that shapes ER capability and ways of working
• Based in or able to travel to our London Waterloo Campus on a hybrid basis
• Willing to travel occasionally to other business locations to deliver training

We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including:

• Holiday benefits - 25 days of annual leave (plus bank holiday entitlement)
• Private medical insurance
• Life Assurance
• Competitive pension scheme
• Access to discretionary bonus
• Hybrid working; our primary Currys Campus is at Waterloo (WeWork)

Why join us:

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [email protected] and we'll do our best to help.