Concierge Coordinator VA2355

Anabas is a dynamic National Facilities Management company. Our focus lies in supporting corporate office occupiers looking for a great workplace experience for their staff and customers.

Anabas is currently seeking to employ an experienced Front of House Concierge Coordinator to provide an exceptional client experience through the delivery of their duties to one of our prestigious clients in Central London, West End.

This is a high-calibre role within a highly skilled and professional team, supporting a UK-based non-profit organisation focused on empowering global political leaders to drive impactful change.

This prestigious position involves regular interaction with client staff, visitors, and VIPs, requiring an individual who can consistently deliver the highest standard of service and ensure exceptional guest satisfaction.

You will act as the primary point of contact for VIP guests, handling inquiries, concerns, complaints, and special requests promptly and effectively. The role demands professionalism, empathy, and a strong commitment to resolving issues to the highest standard.

You must be confident managing multiple priorities, responding to urgent requests, and coordinating complex itineraries. A proactive attitude, excellent attention to detail, and strong organisational skills are essential. Previous experience in luxury hospitality, high-end customer service, or a similar environment is highly desirable.

You will also work closely with the clients on-site facilities team, supporting responsibilities such as cleaning audits, stationery management, and meeting room coordination. If you are passionate about delivering exceptional guest experiences and thrive in a fast-paced setting, this is a rewarding opportunity.

Applicants will be required to complete relevant training and compliance checks as part of the onboarding process.

Successful candidate will be required to go through BS7856 vetting.

Important Note:

• The SIA Door Supervisor Licence is required for the role.

Your responsibilities will include:

Responsible for opening the office from 07:00 and managing front-of-house operations, including welcoming visitors, maintaining a tidy reception, and supporting Executive Office needs. Acts as the main contact for reception communications, works closely with security on access, mail, and deliveries, and provides general facilities support. Also oversees meeting room setups, assists with events, and coordinates contractors via the helpdesk.

You will have:

• Experience working as a Concierge or Front of House in a corporate office environment.
• Experience in hospitality or hotel customer service environment is desired.
• Have exceptional organisation and communication skills.
• The ability to work in a fast-paced environment in which you can maintain an exceptional level of service whilst managing multiple tasks.

This is a full time, permanent position. Monday to Friday, 7am - 4pm.

Benefits include:-

• Salary - £28,000 - £32,000 depending on experience
• 33 days holiday per year inc. Bank Holidays.
• Employee Assistance Programme.
• Recognition and Reward scheme.
• Life Insurance 1 X annual salary
• Cycle 2 Work scheme.
• Recommend a friend scheme.
• Company events.
• Training & development opportunity.

Sound like the job for you? We look forward to receiving your application soon!