Service Assurance Service Analyst - 12m FTC (Hiring Immediately)

Closing date: 13 November 2026

Salary scale: £41,000 per annum

Help Shape the Future of Britain's Railway

Rail Delivery Group (RDG) partners with Britain’s train operators to put customers at the heart of everything we do, delivering essential services and dedicated experts who keep the nation’s railway running efficiently. 

From journey information, reservations and Railcards to improving performance, safety and accessibility, we drive the services and people that keep the railway moving. Anyone who has travelled by train or booked a journey for friends or family, will have used our services. We are integral to the running of the railway and play a crucial part at every stage of the customer journey – making sure we are delivering a better railway for all our customers, now and in the future.


As we embark on a new era for rail, we are now looking for a Service Assurance Service Analyst to join us. If you are motivated by meaningful work and want to play a role in the future of Britain's railway, we'd love to hear from you!

The Role

RDG’s Quality Assurance Practise is looking for a SA Service Analyst to join the team. This role will primarily be responsible for building and documenting system knowledge in the format prescribed by Quasar. The resource will be responsible for developing and documenting the system knowledge in Confluence in a manner that can be understood by all team members but also at the same time ensure that clear traceability is maintained and managed between Architectural and QA components. For them to be successful at delivering in this role, they must have a strong analytical mind that is able to create process diagrams and mind maps that will make clear what the systems components are, how the data flows end to end and the various dependencies between the components.

They must understand the importance of traceability and help to always keep it up to date. They may be called upon to conduct technical and acceptance testing on multiple projects. The successful candidate will have proven experience of manual and automation testing of end-to-end solutions, estimation and day to day reporting and defect management.

They will also have proven experience testing in both a waterfall and agile environment, combined with a strong acceptance test related background. The successful candidate will have experience in Test Tools Jira, Confluence and ALM (or similar) and have good knowledge and experience in automation tools like PyCharm and similar.

On behalf of the TOCs and RDG your job will be to support and guide internal and external colleagues, partners, and stakeholders as they undertake their accreditation obligations. Your time will be shared, working within our accreditation team, and checking and validating rail retailing systems within our accreditation area. You can expect to have contact with.

· Ticketing system developers

· Public internet retailers

· Internal functions including Project Teams, Marketing, Retail Partnerships, Service Delivery and Retail Strategy

· Technology suppliers

· Service providers

· TOCs

· Industry bodies (rail and non-rail)

· Government agencies

The ideal person will be:

Professionally qualified with a Bachelor of Technology in Engineering and or relevant Computer Science or Information Technology qualification and an ISTQB or similar certification in Advanced Test Management and Agile.

They will also be good leaders, team players and driven to grow the established practise into a stable and sustainable service.

Requirements

It is essential you can demonstrate experience or competence of:

Build and Maintain knowledge of the core functioning of assigned system(s) to serve as support point for projects and BAU/services.

• Document core functions, requirements and acceptance criteria related to the system(s) assigned to you.

• Develop and maintain a core understanding of all core QA tools so that you can manage and maintain their interoperability.

• Review, baseline and re-baseline requirement traceability matrix related to system coverage.

· Keep your technical skills up to date so you can accurately draft clear, testable requirements and acceptance criteria.

• Always review and assist with signing off requirement acceptance for Quasar.

• Develop and maintain process and mind maps that help better understand the system functions and features.

· Build and manage integrations to provide a complete, up-to-date view of system IP.

• Support Quasar team through QA deliverables as and when required.

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