Floor Manager

Company Description

We’re looking for a people loving, all-seeing Floor Manager at The Hoxton, Edinburgh to lead the team and make sure our front of house F&B operation runs smooth and smiles stay wide.

Reporting to the Restaurant General Manager, you’ll be responsible for supporting the seamless running of our F&B operations by providing a highly efficient and effective service, ensuring standards are maintained and guest needs are anticipated.

We’ve opened our doors in Edinburgh’s charming West End - our very first Hox in Scotland. Set across 11 beautiful Georgian townhouses, we’re home to 214 bedrooms, a lively open lobby and bar, an all-day Italian trattoria Patatino, a retro-inspired cinema, a flexible and super-size event space called The Get Together, and The Apartment – our unique signature spot for meetings, private dinners and memorable gatherings.

Patatino is our all-day Italian trattoria serving fresh pasta, wood-fired pizzas, and all the spritzes and Italian wines you could wish for. Inspired by the glam and romance of the sun-soaked Amalfi coast, it’s a spot for long, joyful meals with friends, where old-school charm meets modern design, with bold colours, cosy corners, and plenty of personality.

More about us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

Job Description

What's in it for you...

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary.
• 29 days holiday (including bank holidays), pension and life insurance.
• Food on us during your shift.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

What you’ll do…

• Create a fun and relaxed atmosphere where guests come to wind down and enjoy themselves.
• Ensure the F&B operations area are health & safety compliant for each shift.
• Run the daily briefing’s for the restaurant & bar teams.
• Support meeting & event operations from social events to big bash weddings.
• Coordinate and run the reservations system.
• Support the commercial goals of the business.
• Draft floor plan based on covers.
• Support with F&B stock; ordering and stock counts.
• Support with training for the F&B team.
• Scheduling and rotas for team members, ensuring staff levels are maintained appropriately.
• Cash handling and daily reporting of revenues as per hotel SOP’s.
• Responsible for the service on the floor and bar.
• Responsible for the safe opening and closing of the restaurant.
• Work with the culinary team on menus, service and product availability.

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• Previous work experience as floor manager or supervisor in a busy and high-volume restaurant.
• A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.
• Nothing is an issue for you - you know what our guests want even before they do.
• You pay attention to the details!