Planner/Scheduler
Planner/Scheduler
East London, Stratford
Temporary 12 week contract (Could potentially be extended)
Monday - Friday
£18 Per Hour
Social Housing Experience Needed
Daniel Owen are proud to be representing a well-known company based in the East London, Stratford area who are looking for a highly skilled Planner/Scheduler to join their team.
They are looking for an experienced Planner/Scheduler .
Purpose :
To manage the daily workload of the Direct Maintenance Technicians with a view to maximise the efficiency of the Reactive Repairs & Maintenance service and provide key management information to facilitate accurate forecasts and the planning of activities to internal stakeholders using the appropriate information systems. Assist in the delivery of a right first-time service, ensure Technicians have sufficient time on site to deliver a first-time fix. Maintain customer focus and contribute to delivering the highest level of service possible.
Knowledge, Skills and Abilities:
- Demonstrable knowledge/experience of a workforce management and/or telephony systems in a fast paced, customer facing environment
- An understanding of Service Level dynamics, resource implications and performance indicators
- Able to demonstrate analytical skills
- Effective written and verbal communications skills
- Ability to produce detailed and accurate reports and forecast
- Effective organisational skills
- An ability to deliver excellent customer service
- Intermediate level computer skill (e.g. Microsoft Office Word, Excel, use of a dynamic scheduling system)
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