Technical Support Engineer
- Provide technical support for researchers, setting up and maintaining Python, Linux, and AWS environments
- Maintain and improve onboarding materials, tools, and example notebooks in Python
- Encourage and support better coding practices through tools, guidance, and documentation
- Deliver on-site support to local teams and projects, with a helpful and approachable mindset
- Collaborate with researchers to understand pain points and deliver workflow improvements
- Evaluate and test new tools or technologies to improve researcher efficiency, and share findings internally
- Facilitate clear communication between technical and non-technical team members
- Strong working knowledge of Python, Linux, and AWS
- Solid understanding of data science workflows and tooling in support of quantitative researchers
- Advocates for pragmatic software practices and effective workflows
- Ability to explain complex tools and methods to users with varied coding backgrounds
- Practical, hands-on approach to debugging, tool configuration, and problem solving
- Proactive mindset with a focus on continuous improvement
- Excellent written and verbal communication skills, with the ability to produce clear documentation
- Comfortable working independently and collaboratively across teams
- Willingness to travel occasionally for onboarding or project support
- Exposure to quantitative strategies or financial markets is a plus
- Passion for technology, demonstrated through personal or side projects
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