Client Operations Manager

Who is Kamma?

Kamma is a pioneering SaaS company focused on transforming property licensing and compliance management in the UK. Our technology provides property professionals, from letting agents to banks to surveyors, with the insights and tools they need to navigate complex licensing regulations with ease, stay compliant, and drive operational efficiency.

Backed by leading venture capital and powered by data-driven solutions, we are on an ambitious growth journey and looking for passionate individuals to join our mission.

Kamma is a hybrid company, offering flexibility with a 24/7 central London office available to use. While much of this role can be done remotely, we expect team members to be in the office weekly to foster collaboration and team spirit.

What is the role?

Join the UK’s most innovative property licensing platform.
At Kamma, we help letting agents, landlords, and property professionals navigate the complex and ever-changing world of property licensing. Our award-winning software takes the guesswork out of compliance, helping clients stay on the right side of the law, saving time, money, and risk.

We’re now looking for a Client Operations Manager to lead the licensing arm of our business and work directly with our customers to deliver real impact.

What you’ll be doing:

• Act as the primary licensing expert for our client base of lettings agents and property professionals.
• Create action plans to support clients to reach full compliance with local authority
  schemes.
• Liaise with local councils to stay on top of new or changing licensing regulations.
• Manage the onboarding process for new clients, ensuring clarity and confidence from Day 1.
• Lead Quarterly Business Reviews (QBRs) and more frequent client check-ins as
  needed.
• Work closely with customer support execs to resolve complex queries and provide
  escalated guidance.
• Use generative AI to support you to create and maintain knowledge base articles,
  licensing guides, and help centre content.
• Bridge the gap: Translate customer needs and issues into clear requirements for
  Product and Tech teams to resolve
• Gather insights from customers and translate them into actionable feedback for our
  Product and Development teams.
• Build trusted relationships: Develop strong, lasting partnerships by understanding
  clients’ needs and challenges. Visit high value customers in person from time to time.
• Spot growth opportunities: Identify ways to expand Kamma’s offerings through
  upselling, cross-selling, and feature adoption.
• Champion the customer: Act as the voice of the client internally, sharing feedback and insights to shape our products and strategy.
• Drive adoption: Tailor onboarding and support to help clients get the most out of our platform.

If you identify with the following, we’d love to speak with you!

• Great communicator — comfortable advising both operational teams and senior
  stakeholders.
• Excellent knowledge of Excel (formulas, filters, pivot tables) and Word (reports,
  templates).
• Familiarity with customer service tools like Zendesk.
• Experience with Quarterly Business Reviews, client presentations, and account
  reviews.
• Strong problem-solver with a process improvement mindset.
• Self-starter — you’ll own the licensing strategy and make it your own.
• You go above and beyond: Always seek ways to exceed client expectations and
  ensure they love using Kamma.
• Calm under pressure: Thrives in a fast-paced environment, balancing multiple priorities with focus and composure.
• Client communication: Confidently and calmly communicates with clients, especially during support issues, ensuring clear and regular updates.

Bonus Points for:

• Experience working with SaaS platforms or proptech businesses.
• Exposure to legal, local authority, or environmental health teams.
• Technical wiring or documentation experience.

• You’re not comfortable with being strategic in your role, but also rolling up your sleeves and working with clients.
• You do not favour a methodical or organised approach to your work.
• You prefer a structured, predictable environment over a fast-paced, dynamic role where adaptability and innovation are key to success.

Our Interview Process:

1. Talent Screen - 30-40 mins - A video call with a member of our Talent Team.
2. Hiring Manager Interview - 1hr - A deep dive into your skills & experience.
3. Founder Interview - 30 mins - Values based interview with Kamma’s Founder Orla Shields.

What do we offer?

💰 Competitive salary based on experience: £40,000-£45,000

🎄 Extra time off: The office closes over the Christmas period, in addition to your holiday allowance, which increases with tenure. Plus, enjoy 2 additional charity days for causes you believe in.

🏢 Hybrid work and great office: Flexible work-from-home options or access to our Central London office on the Strand, complete with gym facilities, showers, and communal spaces.

🎁 Great benefits: Pension scheme, health insurance, cycle-to-work scheme, book allowance, home office budget, and more.

🌍 An ambitious, passionate team: Join a group dedicated to making a positive impact in the property sector.

What next?

Ready to join us on our mission to revolutionise property compliance? Apply now and be part of Kamma’s exciting growth story!

(At this time, Kamma is unable to offer visa sponsorship. As such, we require all candidates to already hold the right to work in the UK. Thank you for your understanding.)

Diversity and Inclusion

At Kamma, we know that diversity drives innovation, and inclusion powers our success. We are committed to fostering a culture where everyone—from every background, identity, and experience—feels valued, respected, and empowered to thrive. We believe that diverse perspectives and inclusive practices enable us to better serve our customers and strengthen our team.

As an equal opportunity employer, we welcome applications from individuals of all races, genders, sexual orientations, abilities, ages, socio-economic backgrounds, and other legally protected characteristics. We actively work to create equitable opportunities for growth and ensure a fair, supportive environment for all.

At Kamma, your unique voice and contributions matter. Together, we build a workplace where everyone belongs.