Floor Manager
About Us:
DanDan Aldgate East is a vibrant Sichuan restaurant offering bold flavours and a warm, welcoming atmosphere. We are committed to providing authentic Chinese cuisine alongside attentive, high-quality service.
We are seeking a skilled and experienced Floor Manager to lead our front-of-house team. The successful candidate must be fluent in both English and Mandarin to effectively communicate with staff, management, and a diverse customer base. Key Responsibilities: Supervise, train, and motivate front-of-house staff to deliver excellent customer service Greet guests and handle enquiries or complaints with professionalism and care Coordinate closely with the kitchen to ensure efficient service and smooth operations Ensure the dining area is always clean, organised, and welcoming Support scheduling, team management, and daily operational decisions Maintain high standards of service and team morale Requirements: Proven experience in a restaurant supervisory or management role Fluent in Mandarin and English (spoken and written) – essential Excellent leadership, communication, and problem-solving skills Passion for hospitality and delivering great customer experiences Ability to work well under pressure in a fast-paced environment If you are an enthusiastic leader who understands Chinese culture and language, and you’re excited to work in a dynamic restaurant setting, we’d love to hear from you.
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