Information Technology Support Specialist

This role is 4 days in the office in the office in Notting Hill

Salary is £35k-£40k

Key Responsibilities

• Provide first- and second-line support to users for hardware, software, and system issues (Windows, macOS, mobile devices, printers).
• Support and administer Microsoft 365 applications and services (Teams, Outlook, SharePoint, OneDrive, etc.).
• Maintain, monitor, and troubleshoot infrastructure components including networks, NAS servers, CCTV, and Wi-Fi systems.
• Ensure adherence to IT policies, security protocols, and data protection regulations.
• Review and contribute to cybersecurity reports, training completion tracking, and incident response documentation.
• Set up, manage, and maintain user accounts, hardware, and software across offices and remote environments.
• Collaborate with external vendors for service and support as required.
• Prepare documentation, guides, and procedures for internal IT processes.
• Provide support and occasional onsite assistance in the Paris office.
• Participate in onboarding and offboarding processes for employees across global offices.

Required Skills and Experience

• Proven experience in IT support and infrastructure management.
• Minimum of 2 years in an IT Support role.
• Strong knowledge of Microsoft 365 (O365), including administration and troubleshooting.
• Good understanding of networking concepts (LAN/WAN, VPN, DNS, DHCP, firewalls).
• Experience with both macOS and Windows environments.
• Exposure to cybersecurity practices and tools.
• Experience using Power BI for reporting and dashboards.
• High degree of autonomy and problem-solving capability.
• Excellent communication skills and ability to support users at all levels.
• Strong organizational skills and the ability to manage competing priorities.
• Willingness to travel occasionally within Europe (e.g., to the Paris office).

Desirable / Bonus Skills

• Experience working in a multi-office or global organization.
• Familiarity with ticketing systems and remote monitoring/management tools (RMMs).
• Knowledge of collaboration tools such as Zoom, Slack, Miro.
• Scripting or automation knowledge (e.g., PowerShell, Bash) is a plus.