Mortgage Administration Manager

Job Description

Operations Manager – Maternity Leave Cover – Starting June 2026

Salary: £40,000 – £45,000 | Hybrid | Financial Services

The role that runs the business behind the business.

Are you a Senior Admin or Operations Manager who thrives within a high-performing Mortgage Brokerage? This could be the role for you.

You’ll sit at the centre of the business, working closely with Directors, brokers and support teams to ensure the operation runs smoothly, compliantly and profitably.

About the Company

Our client is a well-established, highly respected financial services firm with a strong reputation for quality advice, professionalism and long-term client relationships. With an ambitious growth strategy in place, they are now looking for an Operations Manager who can bring clarity, control and consistency as the business continues to scale.

About the Operations Manager Role

As Operations Manager, you’ll take full ownership of the day-to-day operational running of the business. This includes office management, health & safety, people management, MI reporting and sales performance oversight.

You’ll be trusted to manage processes, track performance, support leadership decision-making and ensure nothing slips through the cracks. This is a hands-on role for someone who enjoys responsibility, problem-solving and being the operational backbone of a successful firm.

Key Responsibilities

• Own the operational side of the business, including the office, suppliers, facilities and day-to-day issue resolution
• Lead health & safety, statutory checks, onboarding and ongoing reviews in line with regulatory requirements
• Manage the admin team, workload distribution, holiday planning, performance targets and quarterly 121’s
• Coordinate quarterly broker 121’s with Directors and support wider initiatives, incentives, events and engagement
• Oversee apprenticeship schemes and associated administration, meetings and compliance
• Monitor broker performance through regular sales check-ins, target tracking, retention and protection activity
• Review, improve and enforce operational and sales processes to drive consistency and efficiency
• Produce MI, performance reports, commission runs and leadership presentations, alongside ad-hoc reporting for Directors

Operations Manager Skills & Experience

• Proven experience in an Operations Manager or Senior Administration role
• Background within financial services, property or professional services preferred
• Strong people management and stakeholder communication skills
• Highly organised with exceptional attention to detail
• Confident producing MI, reports and performance data
• Comfortable working closely with senior leadership
• Proactive, resilient and solutions-focused

Operations Manager Package

• £40,000 – £45,000 basic salary
• Key leadership role with real influence on business performance
• Stable, established firm with long-term career opportunity
• High level of autonomy and trust

Why Apply?

This is a chance to step into a genuinely influential Operations Manager role where your work directly supports growth, performance and culture. You’ll be trusted, valued and relied upon, if you want a role where your organisation, insight and leadership truly matter, this is the one.