Ward Clerk

Job overview

To provide high quality efficient administration and clerical service to all inpatient areas, staff, visitors and patients.

Main duties of the job

Main source of administrative support for the ward team.
Admit patients onto the units / ward using patient administration system
Greet visitor’s face-to face and respond to requests for basic information. Accurately and promptly carry out the delegated tasks as directed by the ward team who is professionally accountable for the delivery of care.
Respond correctly to clinical emergencies to ensure the patient receives appropriate care.
To organise additional services for patients as required, such as interpreters and transport
Answer and take note of all incoming calls to the ward/clinical area, relaying queries, and messages as appropriate to the clinical staff.
To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.
Participation in the baby abduction drills (where appropriate)

Working for our organisation

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

View patients on admissions window in Epic and mark as ‘admitted’.
Arrange/request/book out‐patient appointments.
Arrange ambulance transport for patients being discharged or routinely transferred to another hospital.
Maintain a safe environment ensuring the clinical area is clean and tidy.
Receive new patients, direct visitors, and provide information to and from medical staff, and patients, daily
Be a point of communication for all staff

Person specification

Qualification, Experience and Skills

Essential criteria

• Educated to GCSE level or equivalent
• Planning and organising straightforward tasks
• Working within agreed guidelines to set timescales
• Ability to work as part of a team
• Good communication skills including telephone, email, face to face

Desirable criteria

• Previous healthcare experience
• Previous ward clerk experience
• Knowledge of EPIC EHR system

IMPORTANT

• Check your email account regularly as this is how we will communicate with you
• If you delete the job from any of your accounts, you may be prevented from accessing further communications
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
• Please provide email addresses for referees where possible
• Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
• Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.

King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications

King's Health Partners Academic Health Science Centre Website

King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.