IT Manager
This role requires hands-on technical expertise and leadership in managing Microsoft environments, network infrastructure, and end-user support. You will be part of a global IT team of 14 colleagues across multiple offices and report directly to the Chief Information Officer (CIO).
As the local lead, you will collaborate closely with the IT Coordinator and IT Assistant in London and coordinate initiatives with IT Managers in our other locations. You'll play a key role in delivering effective, reliable, and secure IT services that support our creative and dynamic environment. Key Responsibilities- Serve as the primary IT support for the team in London, delivering responsive and professional service.
- Manage, prioritise, and resolve service requests and incidents related to hardware, software, Microsoft 365, network infrastructure, peripherals, telephony, and standard industry applications.
- Collaborate with the local Managing Director and other partners to ensure IT priorities align with the office's strategic goals and operational needs.
- Troubleshoot technical issues effectively, implementing timely and lasting solutions.
- Maintain accurate documentation within the Service Desk system.
- Set clear expectations and provide regular updates to the CIO.
- Manage relationships with local IT service providers and vendors, acting as their primary contact.
- Create and manage user accounts, access rights, and system permissions, ensuring GDPR and local compliance.
- Track recurring issues and share insights with the global IT team.
- Plan and manage procurement of IT equipment and assist with onboarding/offboarding processes.
- Monitor emerging IT trends and recommend new technologies or process improvements.
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