Technical Account Manager

The Role

We’re looking for a Technical Account Manager who will serve as the bridge between our technology and our customers, ensuring a smooth, valuable experience for clients currently trialling our solutions - and helping them transition into long-term, successful partnerships.

You’ll act as the primary contact for a set of trial clients, ensuring they understand the full potential of our platform, onboarding them effectively, resolving any technical challenges, and identifying opportunities for deeper engagement.

You’ll need to be comfortable wearing multiple hats - from technical troubleshooting and data explanations to client strategy conversations - and you’ll need to do it with the care, pace, and adaptability that comes with a scaling start-up.

Key Responsibilities

Client Success & Onboarding

• Lead onboarding sessions for trial clients, ensuring they understand how to access, use, and get value from our products.
• Develop tailored onboarding plans aligned with each client’s business objectives.
• Act as a trusted advisor, helping clients translate our data insights into tangible business outcomes.

Technical Expertise & Support

• Troubleshoot technical issues, liaising with product and engineering teams where necessary.
• Guide clients on integrating our data intelligence solutions into their workflows.
• Keep detailed documentation of client configurations, usage patterns, and support history.

Engagement & Retention

• Monitor client engagement throughout the trial period, proactively addressing any obstacles to adoption.
• Identify upsell and cross-sell opportunities, working closely with the commercial team.
• Prepare and deliver usage reports, ROI analyses, and feature recommendations to support contract conversion.

Feedback & Product Development

• Collect client feedback and communicate insights to the product team to influence roadmap decisions.
• Participate in beta testing of new features and assist in client-facing release rollouts.

What We’re Looking For

Essential Skills & Experience

• 3+ years’ experience in a Technical Account Manager, Customer Success Manager, or Solutions Consultant role (preferably in SaaS, data analytics, or fintech).
• Strong technical understanding - comfortable explaining complex data and AI-driven concepts to non-technical users.
• Excellent client-facing skills: able to build trust, communicate clearly, and manage expectations.
• Proven experience managing multiple clients at once in a fast-paced environment.
• Strong problem-solving skills with the ability to think both strategically and tactically.

Nice-to-Have

• Experience with commodities, energy, or financial market data.
• Familiarity with sentiment analysis, machine learning, or macroeconomic datasets.
• Experience in an early-stage or high-growth start-up.

What We Value

• Integrity - We are transparent with our clients and with each other.
• Innovation - We embrace curiosity and experiment to improve.
• Impact - We focus on outcomes that make a measurable difference.
• Collaboration - We believe diverse thinking produces the best solutions.
• Agility - We adapt quickly, because our clients’ needs can’t wait.

Why Join Us?

• Be part of a growing UK start-up that’s shaping the future of market intelligence.
• Work closely with passionate founders and a small, talented team.
• Make a real impact - your work will directly influence client retention and company growth.
• Flexible working environment, with opportunities for remote and office-based collaboration.

How to Apply

Please send your CV and a short cover letter explaining why you’d be a great fit for this role and for Permutable AI’s mission.