Head of Workforce Operations

About Installio

Residential heating makes up 17% of the UK’s carbon emissions yet just 1% of homes use heat pumps. With £20B+ market growth on the horizon and government support accelerating adoption, the opportunity is massive.

At Installio, we’re tackling the biggest barrier to scale: installation. Our mission is to unlock the UK's green collar workforce using technology to enable faster, better, and more scalable installs. Working directly with homeowners as well as installing on behalf B2B partners such as E.ON and Good Energy, our tech-enabled installation platform helps deliver and grow heat pump installation capacity at scale.

Experienced third time founders (ex-McKinsey, ex-Bloomberg), we’re backed by VC and industry leaders, embedded with major B2B players, growing fast and just getting started. We’re building a national network of best-in-class engineers / installers who take pride in their work and want to lead the clean energy transition. As we scale, we’re looking for a Head of Workforce Operations to take the lead.

The role

You’ll be responsible for identifying, onboarding, and retaining top-tier heat pump installer teams across the UK, building a high-performing, mission-aligned network.

This is a pivotal leadership role focused on growth, quality and community. You’ll define and lead the strategy to scale our installer workforce while upholding the standards and values that define Installio.

You’ll collaborate closely with operations, product, and marketing to shape the full installer journey from first contact to long-term partnership.

What you’ll do

• Own the installer acquisition strategy from sourcing and outreach to qualification and onboarding
• Build systems and tools to support scalable capacity planning, process operations, high-quality network growth
• Design and deliver a standout onboarding experience
• Define and drive retention and engagement programmes including incentives, training and recognition
• Foster a national community of excellence supporting installer success and continuous improvement
• Work closely with product to ensure our tools are built for the installer experience
• Represent Installio externally at industry events, trade shows and partnership forums

What we’re looking for

• Experience in network or community building roles, ideally in trades, marketplaces or field service operations
• A track record of hiring, onboarding, or managing distributed contractor or workforce networks
• Highly organised, strategic and execution-focused, with strong people skills
• Passion for supporting talent, raising standards, and building community
• Knowledge of the heating, energy, or renewables sector is a plus but not essential

What you’ll get

• Competitive salary £50-60k and meaningful equity
• A mission-critical leadership role in a company tackling one of the UK’s biggest energy challenges
• The opportunity to build a national installer network from the ground up
• Hybrid working, with a central London HQ