Customer Information Coordinator

Help Us Shape the Future of the Commonwealth Games – Glasgow 2026!

The journey to Glasgow 2026 starts now – and we want YOU to be part of it! Get ready for a brilliant new era for the Commonwealth Games, blending world-class sport with a sustainable, future-focused vision.

In less than 12 months, Glasgow will transform into a global hub for sport and culture, welcoming 3,000 athletes from 74 nations, across 11 days of unforgettable action, fuelled by the city’s unstoppable energy and passion.

Glasgow 2026 is set to revolutionise the Games, with a bold, ‘Clyde Built’ experience that reflects the city’s resilience and innovation. This is more than just an event; it’s a movement – a celebration of unity, equality, and sporting excellence. A movement that will not only deliver a world-class sporting experience but will also create a lasting legacy, maximising social and economic benefits for the city and the Commonwealth. Don’t miss your chance to be part of something historic!

If you have a passion for sport and a drive for excellence and want to be part of creating something truly special, then Glasgow 2026 wants you.

The Role

We have a unique and exciting opportunity available to join the team as Customer Information Coordinator! This role will play a key role in ensuring outstanding customer support across digital and in-venue touchpoints.

Using Zendesk technology, you will manage enquiries, streamline customer communications, and support colleagues across sport, ticketing, volunteering, and event operations to deliver fast and effective customer service. Your expertise will help ensure every fan, volunteer, and guest enjoys an unforgettable Games experience.

This is an opportunity to be at the heart of a world-class event, working with passionate professionals and visionary leaders who are committed to showcasing Scotland on the international stage as well as delivering excellence for athletes and local communities.

Job Summary:

In this role, you will act as a primary point of contact for enquiries via Zendesk (email, chat, web, social) and in person at key venues.

You will be required to provide accurate, timely information about events, schedules, venues, ticketing, accessibility, transport, and Games services.

Utilising the Zendesk platform, you will be required to monitor and manage tickets to maintain a high, first response and resolution rate. In addition, you will provide event support on venue ensuring staff and volunteers are briefed with up to date resources.

Key Skills and Experience:

We are looking for a Customer Information Coordinator who has strong customer service experience, ideally in large scale events, sports, hospitality or entertainment. The ideal candidate should have excellent verbal and written communication skills, supported by strong customer empathy.

Experience using Zendesk technology is desired as key objectives will include configuring the help centre content ensuring it is accurate, accessible and integrates with our customer support technology and processes.

Key attributes include being an excellent communicator, thriving in a fast-paced environment, and have strong organisational skills, with the ability to multi task.

If you have a passion for delivering world class customer service, we would love to hear from you!

Why Glasgow 2026?

Joining the Glasgow 2026 team means being part of something extraordinary. As we embark on this exciting journey, we’re not just planning an event – we’re creating a new legacy for Glasgow and the Commonwealth. This is an opportunity to shape the future of major sporting events, bringing the world together for 11 days of unforgettable competition and culture.

We’re looking for well-organised, passionate, and driven people who are excited to roll up their sleeves and be part of an inclusive, forward-thinking, and sustainable Games. This is your chance to help set the new standard for global events while contributing to the city’s rich sporting legacy.

Salary - Starting salary is £25,000. Salary offered will be based on demonstrated skills and experience related to this role.

If you’re ready to be part of something historic, we want to hear from you!

At Glasgow 2026, we are committed to creating a diverse and inclusive workforce. We welcome applications from all backgrounds and are proud to be a Disability Confident Committed employer. If you need assistance with your application, our Recruitment Team is here to support you with any reasonable adjustments.

Please note that candidates must have the legal right to work in the UK, which we request is confirmed as part of the application process. This is a mandatory requirement for consideration of the role.

The closing date is 7th September 2025.