German Speaking - Customer Service Advisor
Job Title: Multilingual Customer Experience Consultant (German & English Speaking)
Location: London (Hybrid)
Salary: £12.65 per hour + bonus (OTE)
Contract Type: Full-Time, Permanent
Working Hours: Monthly rota covering shifts between 8:00am - 8:00pm, Monday to Saturday. Flexibility required for occasional evenings and weekends.
We are seeking a Multilingual Customer Experience Consultant fluent in German and English to join a fast-paced, customer-focused team supporting a global campaign in the lottery and gaming sector. This hybrid role offers the opportunity to work from home for up to 80% of your time, with occasional office presence required for training, coaching, and business needs. Key Responsibilities
Handle customer queries via phone, email, and live chat in a professional and timely manner
Deliver exceptional customer service and represent the brand with enthusiasm
Collaborate with team leaders to meet service expectations and performance targets
Identify opportunities to improve customer experience and internal processes
Maintain high standards of organisation, reliability, and flexibility
Embrace a culture of learning, innovation, and teamwork
Skills & Experience Required
Fluent in German and English (spoken and written)
Excellent communication and interpersonal skills
Strong numeracy, literacy, and problem-solving abilities
Previous experience in a contact centre or customer service role (desirable)
Positive attitude and commitment to delivering outstanding customer support Working Environment
Hybrid working model (80% remote)
Contracted hours: 8:00am - 10:00pm, Monday to Sunday
Campaign support hours: 8:00am - 8:00pm, Monday to Saturday
Flexibility required for occasional evening and weekend shifts Benefits & Development
Competitive hourly rate + performance-based bonus
Supportive team environment with clear development pathways
Opportunities for progression into specialist or leadership roles
Inclusive culture that values innovation, collaboration, and personal growth How to Apply
If you're ready to grow your career in a fun, fast-paced environment and help shape the future of customer service, apply now!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Recommended Jobs
7.5T Driver
Contract : Full time Weekly hours : 40 The Best Connection are currently recruiting on behalf of a leading supplier of catering equipment for a reliable and experienced 7.5T Driver to join t…
Lead Product Designer - B2C
About JustPark JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, giving us the best of both worlds. We simplify the entire parking experien…
Japanese Speaking Merchandising Sales Coordinator
Japanese Publishing & Media Company Title: Japanese Speaking Merchandising Sales Coordinator Salary: over 30K Depending on experience Location; West London [Job Title] Merchandise Sales M…
After-school Nanny in NW1, Job ID J1DE2A
This lovely family in St John’s Wood, London, is looking for an After-school Nanny to care for their two school-aged children. The role involves all general nanny duties. They are seeking a reliable …
Data Center Network Technician, Deployment Team
DESCRIPTION We are looking to hire a highly motivated, best-in-class Network Technician to join our growing team within networking scaling. The position responsibilities involve delivering the har…
Corporate Counsel
The Company You’ll Join Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit. Tru…
Warehouse Associate - Full-Time FTC
Location: Islington Square, London Contract: Fixed term, September until 24 December 2024 Salary: £13.85 per hour (London Living Wage) Hours: 40 hours per week. Full-time with flexible shi…
SEN Teaching Assistant
SEN Teaching Assistant - Reception & Year 2 Location: Haringey (N15) - commutable from Wood Green, Tottenham, Turnpike Lane, Seven Sisters Pay: £90-£105 per day (depending on experience) Start …
Band 6 Speech and Language Therapist - Autism Specialist
Are you passionate about supporting Autistic children and ready to make a meaningful impact in a school setting? Join our dynamic and inclusive team as a Band 6 Speech and Language Therapist workin…
Sales Development Manager
Job Title: Sales Development Manager Location: Kings Cross, London Contract Type: Permanent Salary: 35,000 - 40,000 per annum (DOE) Working Pattern: Full Time Are you a self-motivated and…