Technology Officer
- An exceptional opportunity to join our high-profile flagship hotel in London
- Market-leading remuneration, service charge, and attractive benefits
- Join our award-winning group, working alongside a highly experienced team
- Provide Tier 1 and 2 Technology (IT/ELV/AV) support to colleagues and guests in accordance with ITIL and luxury standards.
- Support with ongoing maintenance, security, and availability of Technology infrastructure.
- Assisting and supporting the Technology Team.
- Ensure adoption and adherence to Group Technology Security Compliance
- Must have a minimum of 3 years of experience within similar positions supporting and providing 1st and 2nd tier technology support in fast-paced ITIL, dynamic and customer-facing environments.
- Formal networking and server/desktop administration and service management certifications/training (i.e. CCNA, MCSE, ITIL) or equivalent experience.
- Ability to remain calm under pressure with a strong sense of urgency, prioritising and organisational skills. Systematic troubleshooting and analytical skills.
- Excellent customer support skills, with the ability to communicate technical information in an accessible style to non-technical colleagues.
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