Store Manager - London Selfridges
- Translate store KPI’s into action plans for the team. Provide clear, challenging goals and hold the team accountable.
- Ensure every team member develops and executes a daily/weekly/monthly sales strategy including client outreach, appointments (in-store, out-of-store and virtual) and consignments.
- Put in place retention actions through clientelling tools to increase sales in store and virtually.
- Ensure a standard and accurate application of best practices for selling and customer service; hold the team accountable for consistent execution.
- Align staff schedules with sales plans to ensure appropriate floor coverage.
- Interpret competitors' activity and market environment to propose new ideas for business development including the creation of a network of local business partners to act as Zegna Ambassadors and generate client referrals.
- Develop a deep personal connection with the store’s top clients; develop customized strategies for growing the top spending customer segment.
- Create a warm and friendly store environment aligned with our casual luxury brand. Develop "story telling" capabilities within the team to ensure the highest level of customer connection.
- Monitor monthly CRM/Marketing KPI's and reporting to capture meaningful customer data for building relationship and ensuring the customer data collection through the appropriate tools.
- Communicate information related to Company/Region priorities and goals and nurture a positive and dynamic internal environment.
- Embrace and promote change and transformation and actively inspire others to do the same.
- Attract and recruit the best profiles through networking and market scouting. Facilitate the on-boarding plan for every new employee.
- Define and assign clear objectives setting challenging goals and monitor individual performances.
- Identify talents and recognize and reward store best performers.
- Coach store team to develop competencies and support their growth; ensure training program deployment.
- Implement effective solution/resolution for all employees’ relations issues in collaboration with HR and Retail Area Manager.
- Partner with VM to identify and implement product placement strategies to maximize store sales.
- Partner with local Merchandising team providing effective feedback on products and collections and keeping up to date on stock situation, consolidation and transfers.
- Ensure the implementation of Company guidelines in terms of store experience (team grooming, music, video, food and beverage etc.) and store maintenance.
- Assess, monitor and improve store’s alteration standards through managing store customer advisors and tailors.
- Ensure the store team adheres to guidelines policies and procedures in all areas of operational activity.
- Ensure and supervise the usage of digital services to increase business opportunities and virtual sales and to improve customer service.
- Proven Luxury backgrounds is a must
- Extended Team Leadership experience In Store
- Business development acumen managing large volumes
- Intimate local luxury market understanding
- Fluent in English, proficiency in a second language strongly preferred
Recommended Jobs
Sales Manager, BBC Gardeners' World Events
Sales Manager, BBC Gardeners' World Events (up to £45,000 plus commission) Immediate is home to some of the biggest and most loved consumer brands in the UK, including Radio Times, Good Food and …
Senior Clinical Fellow in Cardiothoracic Surgery
Job overview This is a very innovative cardiac and thoracic unit based at King’s College Hospital providing a comprehensive local and tertiary referral service to South East London and Kent. Kin…
Director of Performance Marketing
Lyst is a global fashion shopping platform founded in London in 2010 and catering to over 160M shoppers per year. We offer our customers the largest assortment of premium & luxury fashion products in…
Front Desk Service Associate
Who We Are Since 2014, Runway East has been on a mission to banish boring offices. Across London, Bristol, Birmingham, Brighton and Bath, we create flexible workspaces packed with perks like Cake …
Paediatric Occupational Therapist
Our client has a fantastic permanent Occupational Therapist Band 6/7 position based in Sutton, Kingston and Southwark. Job Reference: J800007516 Role: Permanent Occupational Therapist (Band 6 and B…
Graduate Software Engineer 2025 - Platform
Suade’s success is built on grit, determination, and our proven ability to develop cutting edge technology to create the next generation of Regulatory Technology (RegTech) software. Are you someon…
Senior Claims Adjuster
A rare and exciting opportunity has arisen due to an internal promotion within a growing, globally-recognised MGA and Lloyd’s Syndicate. Our client is seeking a Senior Claims Adjuster to join th…
Band 6 - Biomedical Scientist - Haematology - London
Job Title: Biomedical Scientist – Haematology Banding: Band 6 Location: London, Greater London Start: ASAP Duration: Ongoing Rate: £22-£28 per hour Working hours: Shifts We are s…
Associate Director - New Business Pricing
A high-performing, fast-growing provider is hiring. With ambitious growth targets and a strong pipeline, the team is expanding and looking for commercially sharp professionals with deep knowledge of b…
Wholesale Operations Manager
A new opportunity has arisen for a wholesale operations manager to join this luxury retailer's team. The company is a well-established British retailer with global recognition. You will be responsibl…