IT Support Technician

🧑‍💻 The Role

At NewStore, we’re building a different kind of internal IT experience - one that enables our people to do their best work from day one. We’re looking for an IT Support Technician to join our Digital Workplace team and help us scale a seamless, secure, and people-first approach to IT support across our global teams.

In this role, you’ll support the team with day-to-day IT requests - like troubleshooting laptop issues, setting up new hires, and learning how to roll out new tools with guidance.. You’ll play a key role in enabling productivity, improving our internal systems, and helping every employee have a smooth and supported experience with technology.

🚀 What You'll Do

• End-User Support: Provide prompt and professional support to NewStore employees on all technical questions related to IT software.
  

• Issue Resolution: Support the team in analyzing and troubleshooting common hardware and software issues (e.g., laptops, mobile devices, productivity tools).
  

• IT Advising: Support employees with basic guidance on hardware and software usage - while learning best practices along the way.
  

• Documentation: Help keep IT documentation up to date and contribute to improving internal guides and checklists.
  

• Service Desk Monitoring: Proactively monitor the IT Service Desk queue to ensure timely response and resolution of support requests.
  

• Employee Onboarding & Offboarding: Coordinate and execute the IT onboarding of new hires (including provisioning accounts and equipment) and the secure offboarding of terminated employees.
  

• Equipment Management: Assist with ordering and tracking IT equipment, working alongside senior team members.
  

• Hardware Decommissioning: Identify and decommission non-compliant or obsolete hardware in accordance with company policies.

🤝 What you bring (and what you’ll learn)

• Some hands-on experience in IT support, helpdesk, or similar - through a previous role or internship.
  

• Comfortable with basic troubleshooting of hardware and software issues (MacOS, Windows, productivity tools), and eager to build deeper expertise.
  

• Exposure to ticketing systems (e.g. Jira, Zendesk, ServiceNow) is a plus, but not essential - we’ll support you in learning our tools.
  

• A proactive, people-first mindset with a focus on excellent customer service.
  

• Strong organizational skills and attention to detail.
  

• Experience supporting distributed or hybrid teams is a plus.

  If you're early in your IT career and looking for a supportive place to learn, grow, and make a real impact - we’d love to hear from you.
  

📕 Our Story

At NewStore, we're on a mission to create a seamless, app-based omnichannel experience that will change the game for innovative retail brands. And guess what? We're doing just that, by empowering brands in 40+ countries to run their entire stores on an iPhone, we're paving the way for a brighter future in retail, where shopping is an effortless, enjoyable experience.

At NewStore, our diversity is our greatest strength. Our team comprises over 40 nationalities, fostering a melting pot of unique perspectives, cultural experiences, and innovative ideas.

Join us in our mission to bring the joy back to retail and be part of a team that is breaking down barriers and creating a brighter future.

🔥 Perks and Benefits

Generous PTO and R&R: We prioritize your well-being with a generous PTO policy and a culture that encourages you to take the time you need to recharge and relax.

Professional Growth: We support your career development with a dedicated personal development budget and a learning-centric environment to help you advance your skills and knowledge.

Flexible Work Options: With the option to work remotely, you can create a work environment that suits your lifestyle and maximizes your productivity.

Balanced Work-Life: Our "life-friendly" working hours are designed to help you maintain a fulfilling career and a balanced personal life.

Financial Rewards: As part of our team, you'll have the opportunity to participate in our success with employee stock options and a quarterly bonus based on company performance.