IT Service Desk Engineer

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

Are you passionate about providing exceptional IT support and ensuring smooth operations within a dynamic environment? Join our team at Capital.com as an IT Service Desk Engineer, where you'll play a crucial role in managing user requests and maintaining our IT infrastructure. From preparing user equipment to administering internal services, you'll be at the forefront of ensuring seamless technical operations. If you thrive in a fast-paced environment and have a knack for troubleshooting technical issues, we want to hear from you!

You'll be working from our London office five days a week — conveniently located near St. James's Park station, right in the heart of the city.

Responsibilities

• Receiving and handling user requests in the scope of IT support.
• Preparation of user equipment, and diagnostics of the technical condition of the equipment before sending it for repair.
• Creating user instructions and keeping them up to date.
• Access granted to internal services/applications.
• Administration of the corporate messenger and mail system.
• Keeping and maintaining IT Assets inventory.
• Maintaining and updating IT asset inventory, ensuring proper documentation and control
• Assistance in device management
• Assisting with the setup, maintenance, and improvement of audio-visual systems in meeting rooms

Requirements

• Strong interpersonal and communication skills to interact effectively with technical and non-technical users.
• Proficiency in various operating systems (Windows, macOS, Linux) and their installation, maintenance, and troubleshooting.
• Responsible attitude toward assigned tasks and a keen eye for detail.
• Practical experience in managing global corporate IT systems (Google Workspace, Mobile device management solutions - like Manage Engine, Identity providers - like Okta).
• Previous experience in a mid-size or large organization (500+ employees).
• Excellent problem-solving skills and ability to diagnose and resolve technical issues.
• Strong communication skills, both written and verbal.
• Experience with IT Asset Management Systems.
• Experience in a self-driven role within a technology-focused organization.
• Experience in diagnosing and resolving hardware, software, and network issues. Familiarity with networking concepts (TCP/IP, VPN, etc.).
• Asana service administration experience.
• Business level proficiency in English or above (equivalent to B2 or above in CEFR).

What you will get in return:

• Competitive Salary:  We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony:  Join a company that genuinely cares about you —because your life outside of work matters just as much as your time on the clock.
• Annual Performance Bonus:  Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
• Generous Time Off:  Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program:  Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits:  From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland:  Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days:  Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.