Senior Product Manager

Department: Data & Product

Location: London

Description

Encompass enables fast, accurate identity validation and verification of corporate customers, and a gold standard approach to KYC. Our award-winning corporate digital identity (CDI) platform incorporates real-time data and documents from authoritative global public data sources and private customer information, to create and maintain digital risk profiles.

Utilizing the expertise of a global transformation team of KYC and banking industry experts, as well as strategic data, technology and consulting partnerships, enables seamless integration of Encompass into existing workflows and systems. With Encompass the world’s leading banks improve customer experience and increase business opportunities through consistent regulatory compliance and risk mitigation.

With offices in Amsterdam, Glasgow, London, New York, and Sydney, we are a rapidly growing international company offering a chance to be part of our success - read on if you think you’re up for the challenge

About The Role

We are looking for a Senior Product Manager to own and drive our Public Automation and Private Outreach KYC product strategy, ensuring we deliver market-leading solutions for identity verification, risk assessment, and compliance automation. You will collaborate with cross-functional teams, including engineering, data science, sales, and compliance, to develop innovative solutions that enhance customer experiences and regulatory adherence. You will be capable of thinking both broadly about a platform, but also specifically about applications within that platform, ensuring holistic thinking about deployment, use cases and how evolving customers might choose to use and deploy such a solution.

How This Role Will Have Impact

• Product Strategy & Roadmap: Define and execute the product vision, strategy, and roadmap for KYC solutions, aligning with business goals and customer needs.
• Market & Regulatory Analysis: Stay ahead of evolving KYC regulations and industry trends, ensuring our solutions remain compliant and competitive.
• Customer-Centric Development: Engage with customers, partners, and internal stakeholders to understand pain points, gather feedback, and prioritize features.
• Cross-functional Collaboration: Work closely with engineering and design teams to deliver high-quality, scalable, and secure KYC solutions.
• Data-Driven Decision Making: Leverage data and analytics to measure product performance, optimize workflows, and drive continuous improvement.
• Partnership Management: Collaborate with third-party data providers, identity verification services, and regulatory bodies to enhance product offerings.
• Go-to-Market Execution: Support sales, marketing, and customer success teams with product positioning, messaging, and enablement materials.

Experience And Behaviours To Be Successful

• In-depth Understanding of the RegTech landscape: Possesses extensive knowledge of the operational processes, challenges, regulatory frameworks, and emerging trends within Fincrime, Regtech or Client Onboarding. Well-versed in the nuances of regional regulations and compliance expectations, with the ability to anticipate and address evolving regulatory changes.
• Product Vision and Market Alignment: Capable of identifying customer pain points and translating them into innovative product solutions that align with both regulatory requirements and commercial goals.
• Enterprise Software Delivery at Scale: Demonstrated ability to deliver robust enterprise software solutions at scale, ensuring both high quality and operational maturity.
• Marketing and Strategic Positioning: Strong appreciation for marketing strategy, brand messaging, and product positioning. Collaborates effectively with marketing teams to ensure product narratives resonate with target audiences, differentiate from competitors, and drive customer adoption.
• Experience with Distributed Teams: Successful track record of working with remote and globally distributed teams. Proficient in utilizing modern collaboration tools to ensure alignment, maintain transparent communication, and drive cross-functional initiatives across multiple time zones.
• Results-Driven Execution: Skilled in partnering with Product, Engineering, and cross-functional teams to ensure the delivery of the product vision. Experience in managing product roadmaps, prioritizing features, and ensuring timely delivery of impactful solutions.
• Collaboration and Communication: Excellent communication skills with the ability to effectively engage and influence cross-functional teams, including engineering, design, compliance, and sales. Strong stakeholder management abilities, capable of aligning teams around shared goals and driving consensus.
• Data-Driven Decision Making: Strong attention to detail with excellent problem-solving and analytical abilities. Proficient in data gathering and analysis to derive actionable insights that inform product strategy, optimize performance, and measure success.
• Commercial and Strategic Mindset: Highly logical, organized, and commercially aware, with a sharp understanding of market dynamics and business priorities. Demonstrates the ability to balance customer needs with commercial objectives to drive growth and profitability.

Equal Opportunities

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered to thrive. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic.

If you require any adjustments during the recruitment process to ensure an equitable experience, please let us know.

Join us in creating an environment where everyone can contribute their best work.

• Please note, we are not looking for agency assistance on these roles and will not accept any speculative CVs shared.

Benefits

We offer a rewarding and challenging place to work, a transparent and collaborative culture and a well rounded benefits package. Below are some of what we currently offer:

• Participation in our industry leading share options scheme
• Private Medical Plan
• 20 days a year Work From Anywhere policy for all staff
• Flexible-first working policy
• Enhanced annual, personal and parental leave schemes.
• Paid volunteering leave programme
• Employer recognition and employee assistance programmes