Manager, Quality Control - London, N1C 4AG

Manager, Quality Control - London, N1C 4AG, United Kingdom

Department

Virgin Music Group is the Independent Services division of Universal Music Group, providing a full range of label services and revenue streams for Virgin Music’s artists, releases, and label associations on a worldwide basis, including Distribution, Marketing, Promotion, Commercial Development, Branding, Sync & Licensing, Lifestyle Marketing, Business Affairs and Finance.

The Role

As Quality Control Manager, you help oversee a remote team reviewing all digital content moving through Virgin Music Group’s supply chain. You are hands-on when needed but primarily focused on oversight, team management and optimisation. The Quality Control team plays a critical role in reviewing product submissions, answering questions and clarifying rules and operations. You are an important part of helping the team balance workload and catalogue integrity with flexibility, ensuring consistent QC and customer experience across time zones.

You will report to the International QC Director and assist with planning, scheduling, training, and resource management, ensuring the team’s actions, policy and procedures are aligned with VMG’s Style Guide and DSP content best practices. You will work closely with operations and support teams to deliver optimal results spanning from client experience to DSP storefronts.

Key Responsibilities

• Oversee Quality Control team managing priorities, execution, and performance

• Ensure QC team is closely and effectively monitoring quality of all submissions

• Act as first point of escalation for answering questions and clarifying rules

• Interface with internal label managers and external label clients

• Take hands on action for time sensitive, urgent releases from priority artists and labels

• Harmonise with International Director of Quality Control and regional managers

• Track metrics, spot trends, and provide analysis of issues

• Assist / coordinate with the catalogue migration team on key migration projects

• Contribute to knowledge capture and knowledge base management

Skills and Experience Required

Must have:

• Demonstrable experience in quality control or customer service role

• Experience in managing people or leading small teams in a hands-on capacity

• Multitasker that thrives in a fast moving and ever-changing environment

• Experience with ticketing systems such as Zendesk

• Experience with current digital music and video style guidelines

• A passion for music and interest in and knowledge of music metadata

Nice to have:

• Knowledge of music services, their systems, processes and requirements

• Experience with Content Management Systems

• Bilingual fluency in English and Spanish or ability to speak a second language

Key Behaviours

• Strong ethical conduct (honesty, integrity, respect)

• Adaptable to fast-paced environments

• Attention to detail and tireless drive to solve problems

• Excellent customer service and relationship-building capability

• Strong relationship building skills, creativity and resourcefulness in getting projects to the finish line

About UMG UK

We are Universal Music Group UK – the UK’s leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world.​

Bonus Tracks: Your Benefits

• Group Personal Pension Scheme (between 3% and 9%)

• Private Medical Insurance

• 25 paid days of annual leave

• Interest Free Season Ticket Loan

• Holiday Purchase scheme

• Dental and Travel Insurance options

• Cycle to Work Scheme

• Salary Sacrifice Cars

• Subsidised Gym Membership

• Employee Discounts (Reward Gateway)