Salesforce Administrator

WHO WE ARE:

At CloserStill, we strive to deliver the best. We’re on a mission to be the most dynamic B2B events and communities business in every market we serve, bringing people together to learn, connect and grow.

Operating across five regions, we power over 200 market-leading events, publications and brands across Business Technologies, Healthcare, Learning, HR & Education, and Future Transport & Infrastructure.

But what truly sets us apart is our people.

Our teams are diverse, driven, and united by a shared commitment to excellence. Rooted in our core values of ownership, empathy, teamwork, integrity, and determination, we empower every employee to grow, shape their own path and make a meaningful impact.

Joining CloserStill means being part of something bigger - not just building events, but creating opportunities, connections, and lasting value for the communities we serve.

  WHO WE ARE LOOKING FOR:

CloserStill Media is seeking a Salesforce Certified Administrator to support and maintain our Salesforce CRM environment.

This is a 1st line support service-desk-led, ticket-driven role. The primary focus of this position is the daily management and resolution of Salesforce-related requests via Freshdesk. This is a hands-on support role requiring strong communication, responsiveness, and ownership.

You will be responsible for delivering timely, high-quality support to Salesforce users across the business while ensuring smooth day-to-day CRM operations.

THE ROLE:
Own and manage the Salesforce Freshdesk ticket queue as your core daily responsibility, meeting agreed SLAs.

• Troubleshoot and resolve Salesforce issues efficiently and professionally.

• Proactively call end users to clarify requirements and resolve issues quickly (not relying solely on email).

• Provide regular updates to users throughout the lifecycle of each ticket.

• Produce reporting on ticket volumes, trends, and recurring issues where required.

• Manage core Salesforce admin tasks including user setup, roles, profiles, permissions, and security.

• Build and troubleshoot Flows (essential).

• Maintain reports, dashboards, and data quality standards.

• Deliver end user training (1:1 and group sessions where required) to improve system adoption and user capability.

• Create and maintain clear user guides and documentation to support training and knowledge sharing.

• Support system improvements, testing (UAT), and documentation.

• Collaborate effectively with the wider data and business teams.

ABOUT YOU:

• Salesforce Certified Administrator (essential).

• Proven experience supporting Salesforce users in a ticket-based or service desk environment.

• Comfortable managing a high-volume support queue in a structured, SLA-driven setting.

• Familiar with ITIL principles and service management best practices.

• Experience working within Agile ways of working (e.g., sprints, backlogs, prioritisation frameworks).

• Confident speaking directly with stakeholders and resolving issues over the phone.

• Strong communication skills with a customer-focused mindset.

• Comfortable delivering training to end users and explaining processes clearly.

• Positive, proactive attitude and able to work effectively within a team.

• Strong organisational skills and ability to prioritise competing requests.

• Experience building and troubleshooting Flows (essential).

• Exposure to SQL, SOQL, MuleSoft, or APEX is advantageous but not required.

What Success Looks Like

• Freshdesk tickets managed efficiently and within SLA.

• Clear, proactive communication with users.

• High-quality issue resolution and strong stakeholder feedback.

• Confident delivery of end user training and improved user adoption.

• Reliable ownership of day-to-day Salesforce administration.

• Positive contribution to team culture and collaboration.

• Once familiar with internal processes and systems, there will be the opportunity to actively contribute to project and sprint related work alongside core responsibilities

CloserStill Media reserves the right to request a DBS or credit check should the role require it.

We do not offer sponsership for this role

DIVERSITY AND INCLUSION:

CloserStill Media embrace diversity in all its forms and are committed to continuing to develop a diverse and inclusive environment that encourages collaboration and innovation. 

We are an equal opportunity employer. All applicants will be considered for employment based on merit without attention to age, ethnicity, religion or beliefs, sexual orientation, gender identity, family or parental status or disability status.

We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage, don't hesitate to get in touch with our HR team at [email protected] .