Groups, Meetings & Events Executive

Company Description

We are currently looking for a Groups, Meetings & Events Executive to join our London Sales Team!

You’ll be a key player in our growing Sales Team by managing everything Groups & Events from start to finish across all key segments. Working across our London portfolio, comprising of The Hoxton Shoreditch, Holborn, Southwark and Shepherds Bush. It’s a great opportunity to join a fast paced, multi property, reactive sales & planning team.

If you’re great with people, have experience in a reactive sales or groups and events environment and are looking to join our growth journey, this is just the ticket!

Job Description

What you’ll do…

• Act as one of our Go-to contacts for Group & Events in London, Owning the full booking journey: from proposal, negotiations and contracts, through planning, billing and securing repeat business.
• Deliver exceptional client service, building lasting relationships through timely responses, engaging in hotel tours, and thoughtful follow-ups.
• Use our booking systems Delphi & Opera to manage the booking process in full & in line with SOP’s. Including but not limited to blocking space, generating contracts, producing function sheets, invoicing, inputting room lists and tracking deposits/ payments.
• Build upon relationships with all onsite hotel departments and teams within our central office, and ensure communication is clear and concise
• Contribute data and insight to weekly revenue meeting to support budgeting and forecasting.
• Conduct site inspections for all enquiries across all the hotels for all key clients
• Support the proactive team where needed from a GME perspective.
• Assist with sales-based projects & ad-hoc activities across the four London hotels as required
• Attend weekly operations meetings, running through bookings and providing a smooth handover to our operational teams. Also ensuring any follow ups are actioned and communicated accordingly.

Qualifications

What we’re looking for…

• Experience working within reactive sales in groups or events within hotels, venues or private members clubs.
• Someone who gets a kick out of converting sales, with a track record of beating targets
• Experience using OPERA & Delphi.
• A natural people person who knows how to build trust and long-term relationships with clients and colleagues alike.
• Someone who thrives in a fast paced, multi-tasking environment, balancing detail and deadlines.
• Ambitious and ready to progress – you don’t just meet expectations, you go above and beyond to deliver.
• Confident in bringing your personality to the role and someone to add their own spark to the team.
• You’re not precious. We leave our egos at the door and help gets stuff done.

Additional Information

What’s in it for you….

• Competitive salary
• 25 days holidays (plus normal bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying, but we’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!