Group Travel Operations Co-ordinator

Are you from a school group tours background with operations experience seeking career development within a supportive team? Platinum Travel Recruitment are now collaborating with a fabulous forward thinking schools tours company now seeking an experienced Group Travel Operations Co-ordinator, hybrid working in the Surrey area.
The main focus of this exciting Group Travel Operations role is to work alongside your colleagues and our clients to deliver exceptional events and a great customer journey.
To be considered for the role the applicant must have similar operations / sales support / administration experience from the travel industry background, ideally from a schools tours background.
Group Travel Operations Co-ordinator - Perks
* Monday to Friday, 35 hours per week, with options to work 08:00 – 16:00, 08:30 – 16:30, 09:00 – 17:00, 09:30 – 17:30 (flexible working hour requests can also be considered around term time).
* Annual salary reviews linked to performance.
* Reward and recognition programme.
* Pension scheme
* Access to company funded Health and Mental Wellbeing resources.
* Generous Holiday leave
* Up to 10 days un-paid leave can be requested
* Training, development, and progression opportunities.
* Team activities
* A people focused, customer centric environment with an amazing support network. We have built an exciting, energetic, and innovative culture by working together.
* Travel to our events, including tickets to access Disney parks or Wimbledon when working at these locations.
Group Travel Operations Co-ordinator Duties:
* Supporting you Operations Manager in onboarding and developing junior team members.
* Taking ownership of an event, or element of an event, to ensure that work delegated between the team is planned and completed effectively.
* Ensuring tour documentation and supporting literature is completed accurately and to a high standard and within turnaround times
* Encouraging good customer service, liaising with customers in a timely manner, to gather group details, understand their requests and confirm all elements of their booking.
* Liaising with suppliers and building stronger relationships to source and confirm key tour elements, such as visits, meals, and event venues.
* Working with suppliers / colleagues to confirm travel, accommodation, event partners and venues.
* Organise logistics for multiple groups travelling at once.
* Playing a leading role in the event delivery on the ground, regularly travelling to our events and working with groups and suppliers face to face.
Locations ideal for the Group Travel Operations role include Sutton, Epsom, Kingston, Croydon, Leatherhead, Cobham, Reigate and Wimbledon