E-commerce Retail Executive

About arena.online, Patch Plants 🌱and Arena Flowers 💐

arena.online is a young digital business that specialises in the delivery of flowers, plants and gifts. The company’s Consumer division includes Patch Plants and Arena Flowers and, along with other brands it is in the process of developing, is focused on building best-in-class modern consumer brands. This team’s work is a key strand of the wider business strategy with resources and great people behind it.

Patch Plants is a modern plant shop, for modern plant people. Founded in 2016, Patch helps you discover the best plants for your space, delivers them to your door and helps you look after them. Having attracted over 700k customers with a 4.7/5 rating on Trustpilot and 300k plant fans on Instagram, we have twice been named the best plant delivery service by Good Housekeeping.

Founded in 2006, Arena Flowers is the UK’s most ethical florist, building a market-leading reputation for quality and ethics, recognised by the Ethical Company Index as number one in our industry for the last eight years in a row.

What’s the opportunity?

We’re looking for a dynamic and inquisitive Retail Executive to join our expanding team, working across our exciting brands as they scale over the coming years. 🚀

This is a varied role where the Retail Executive will work at the heart of the business, managing the lifecycle of the products we sell, and supporting the Retail Lead to build and shape our product offering for the business’s consumer brands, working with all teams to deliver retail performance.

Day to day you will have the autonomy and flexibility to work on either brand. You’ll have input into several areas of the business, you could spend the morning researching horticulture brands and identifying opportunities for growth, and the afternoon testing new onsite merchandising for Arena Flowers. We are looking for someone ambitious and motivated to play a key role in our growth.

The role will report into our Retail Lead at Arena.Online, and will work closely with the full Consumer team, as well as other teams across Arena.Online and external suppliers.

What will the job involve?

Core Responsibilities

1. Supporting the Retail Lead, with:
1. Monitoring competitor activity and market trends, identifying potential gaps and opportunities for range development
2. Range and product development with scope to own categories
3. Attending tradeshows and visiting growers, searching for new suppliers and product
4. Maintaining visual plans to help identify gaps in the range
5. Quarterly range reviews, learning to interpret performance data
6. Cross-functional communication on product lifecycle, product availability, campaigns

1. Managing the product life cycle of listing product on both Patch and Arena Flowers
1. Database management - managing product creation and listing in back-end systems
2. Managing how new products are displayed on the brands’ websites and calling on respective teams in the business to drive improvements
3. Keeping listings current and up to date, removing old products and working in a way that supports trading and SEO
4. Maintaining product information on website, in range plans and other documentation
5. Liaising with the business on product and stock queries for both brands, including to suppliers
6. Monitoring open orders and communicating availability timelines in regards to onsite product stock management

1. Working with the Retail Lead, Trading Lead, Floristry Lead, Growth, Creative and the Content Editor on improving Patch Plants, Arena Flowers & other Consumer brand websites
1. BAU improvements and product changes to support trading and activation activity (creation and management of campaign-specific pages on site)
2. Managing the presentation of products for all brands (ranking, requesting imagery improvements, weekly site-walks)
3. Managing and helping to grow secondary channels to the business, e.g. Amazon, Selfridges, Next or other channels and retailers, and supporting the launch of new brands in future

Requirements

Skills & Qualifications 🎯

• Experience in e-commerce essential, preferably in horticulture, floristry or homewares
• Accuracy and good attention to detail
• Creative and strategic thinker
• Interest in products, trends, and customer behaviour
• Strong communication skills across a multi-location team
• Strong ability to be flexible, multitask and to adapt to changing priorities
• A problem solving, structured and analytical mind
• Able to interpret data and turn it into insights
• Proficiency in Microsoft or Google Workspace
• Experience in Shopify desirable

About you

• You’re enthusiastic, committed to learning and passionate about consumer products that people love
• A genuine interest in all things e-commerce
• Positive, proactive and can-do attitude
• Ability to work both independently and as part of a team
• A strong team player and relationship builder. The consumer team is a tight-knit group with a start-up attitude, a supportive culture and a desire to win as a team, and we are looking for someone who would enjoy and thrive in this environment
• Able to respond positively to honest and supportive feedback
• A love of plants, flowers, and/or interior design is an advantage, but not required

Benefits

We offer a number of team-wide benefits ☀️

• Competitive salary, depending on your experience
• 25 days’ holiday allowance (prorated)
• Generous 50% discount across brands to help you bring your own home to life + friends & family discount
• Opportunity to enrol into our Private Medical Benefit Scheme - which includes dental and optical
• Perkbox subscription - access to over thousands of discounts on brands and products
• Nursery Benefit Scheme - a tax efficient workplace scheme that allows employees to pay for childcare through salary sacrifice
• Life Insurance - Death in service benefit
• Octopus Electric Vehicle - A scheme which allows employees to lease and electric car, saving up to 40%
• Regular team socials and weekly team lunch
• 2-3 days per week working in our beautiful London Bridge office
• The rest of the week to work from wherever you feel most productive
• For the right candidate, excellent progression and learning opportunities

If there’s something that’s important to you that’s not on this list, let us know.

Accessibility

We’re committed to ensuring an inclusive recruitment process. If you require any adjustments to the recruitment process or interview due to a disability or other reason, please let us know and we would be happy to accommodate.