Clinic Coordinator

Clinical Coordinator

London Medical (W1U 5HJ)

Salary: £28,000 - £35,000 per annum (dependent on experience)

Permanent, Full time (Mon-Sun 8:00am-20:00hrs)

We make health happen

London Medical is a specialist outpatient clinic located in London's renowned medical district Harley Street and is now a part of Bupa Health Services. Our diabetes and specialist services offer customers fast access to diagnosis, treatment, and support when they need it, as well as onward pathways to high quality care at Bupa's Cromwell Hospital.

As a Clinician at London Medical our patients will be your top priority. With no shareholders, we reinvest our profits back into our business to give you the extra time and technology you need to make a difference to our patients every day.

How you'll help us make health happen by:

You will ensure all administrative activities required within London Medical are managed effectively and efficiently to provide world class care to patients and provide a positive consultant experience. You'll proactively support specialty services including but not limited to Breast care, Diabetes, Urology services, Gynaecology, Gastroenterology, ENT and paediatrics.

• Welcoming all patients, visitors and consultants to the clinic in a professional, friendly, courteous and helpful manner, to assist in and provide the highest standard of patient care.
• Complete all administrative tasks within service lines in London Medical, with particular focus on specialty services, accurately and efficiently in line with key performance indicators set by the management team.
• Where required, complete any front of house/general administrative tasks.
• Coordinate clinics, services and specialty pathways, communicating effectively with both patients and clinicians involved in delivering care.
• Support administrative tasks including but not limited to scheduling, sending reports and liaising with referrers and reporters.
• Ensure patients are correctly registered for London Medical services, including capture of payments, insurance details and financial authorisations.
• Be the point of contact for front of house admin team members to refer any patient queries regarding services within London Medical.
• Diary management and liaison with consultant PA's and practice managers regarding any issues related to the above.
• Offer an outstanding customer service to our patients, our consultants and their PA's, and the ability to liaise and engage positively with all stakeholders including consultants, secretaries, practice managers and referrers, fostering a culture of collaboration and continuous improvement.

Key Skills / Qualifications needed for this role:

• Direct facing Patient/Client interaction
• Administration experience within a healthcare environment
• Direct facing Patient/Client interaction
• Proven experience of delivering customer services to an exceptionally high standard
• Excellent organisational skills
• IT literate – Microsoft office proficient
• Excellent communication skills and strong interpersonal skills
• Excellent telephone skills

Benefits

Joining London Medical in this role you will receive the following benefits and more:

• 20 days annual leave plus bank holidays & increasing with service

• Access to a 24/7 Employee Assistance Programme.
• Statutory pension scheme

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim tooffer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: