SME Account Manager

About Us

Addison Lee – Giving London Life a Lift

Since 1975, Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards.

Our strength lies in our employees and drivers- genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike.

As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point-to-point services (taxis and private hire cars), and business-to-business mobility solutions, ensuring seamless connectivity for millions of people every day.

About the Role 

We are recruiting for three SME Account managers to join our account management team!

This is a commercial role within the business that requires you to develop new sales opportunities within an existing client base. You will be a relationship builder and a problem solver who wants to take responsibility for your customers. As a SME Account Manager, you will need to successfully identify revenue opportunities to deliver account growth via a well-developed pipeline. In this role, you will display exceptional sales and account-handling skills to ensure our clients have the best business experience. Your responsibilities involve all aspects of the client relationship and account performance and carries accountability to upsell / cross sell Addison Lee products. 

Location 

This role is based at our head office in Paddington. 

Reporting Lines 

This role reports to Head of Business Development.

Requirements

Main Accountabilities 

• Plan, prioritise and manage activities to achieve sales/revenue and retention targets.

• Develop, agree and implement sales development plans for a specific number of accounts to maximise profits

• Maintain, develop and foster effective relationships and performance management across all the relevant levels of account organisations.

• Ensure all account information such as contract data, spend and profitability are maintained

• Ensure contracts are entered into and maintained in a timely and profitable manner

• Develop client accounts for sales and profitability

• Ensure upselling and cross selling opportunities are developed by establishing a sound understanding of what current and potential business needs are; aim to achieve an increased share of account “wallet.”

• Ensure that client expectations are met, co-ordinating resolution of any escalation of service issues and system service failures. 

Key Stakeholders

• All client stakeholders – typically Travel Managers, Procurement Manager, Finance Directors, CSR/ESG leads etc

• All employees and managers across the business in particular; Client Services, Commercial Finance, Operations, Legal / Risk and Compliance 

Requirements 

• The position will suit someone with a proven record of achievement gained within a client service management or a sales environment with an account development background with some client liaison experience. 

• Self-starting with the drive to increase sales and profitability.

• Excellent relationship skills; the ability to interact at all levels.

• Ability to work independently and on own initiative but also able to work collaboratively in matrix organisation.

• Quick learner and able to rapidly grasp complex solutions/concepts and take clients on a journey to meet their qualified needs.

• An ability to communicate, negotiate and influence effectively.

• Systematic and logical approach to problem solving and a capacity to work around problems.

• Good organisational skills and the ability to prioritise workload accordingly.

• Tenacious, resilient and able to adapt to a fast-changing environment.

• Excellent negotiation skills, with the ability to deliver valuable outcomes to customers and their business.

• Experience within with Travel Industry desirable but not essential 

Benefits

In return for your efforts, you will receive:

As well as a salary of up to £35,000, access to commission scheme, receive Life Insurance (Death in Service), 2 days paid volunteering leave a year, Private Medical Insurance & Travel Insurance (after 1 year), Wellness Program, Cycle to Work Scheme, 33 days Annual Leave (incl. bank holidays), extensive retail discounts via Reward Gateway (e.g. 5% off most major supermarkets), support with Professional Training and Qualifications via Apprenticeships, Season Ticket Loans, Discounted Cabs and Courier services (within London).

Equality and Diversity Information

Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community.

Addison Lee are a Disability Confident employer, we have made commitments to employ, keep and develop the abilities of disabled staff.