GAP - Merchandise Assistant

About GAP

In 2021, Next Plc and Gap were delighted to enter into a joint venture, trading the well loved Gap brand within the UK. We are looking for Merchandise Assistants to be part of the joint venture business supporting the brand as it operates within the Next Plc group.

Today, Gap is represented globally in more than 1400 stores in over 40 countries, and online with headquarters in New York, London, Shanghai, Tokyo and San Francisco. Our clothing celebrates modern optimistic American style, rich in heritage, crafted with care, where our essentials are iconic, and quality endures. We stand for inclusivity for all; we champion diverse ideas that transcend generations, geographies, and genders. We do more than make clothing, we shape culture.

If you have ideas, are creative, talented, and want to work with other phenomenal people, leaving the world a little better than how we found it, we’d love to meet you.

About the Job

As Merchandising Admin Assistant at Gap, you'll ensure product readiness and availability from order to online. You'll manage the entire PO lifecycle, ensuring data accuracy and efficient system updates. This involves overseeing product enrichment, inbound logistics, and stock management (including wholesale, retail and ecommerce). Your role provides vital reporting and analysis to drive sales and profitability in a fast-paced retail environment.

Within this role you will…

Order Management & Accuracy

• Ensures sizing is actioned accurately and to the latest analysis, and uploaded to the Gap portal by the specified deadline.
• Ensures all styles are raised in NPS and live in Mainframe in accordance with the critical path (CP), and that information is correct on purchase orders (PO).
• Manage the end-to-end purchase order (PO) lifecycle, ensuring accurate and timely creation in NPS and Mainframe, adhering to the critical path.
• Collaborate closely with the Capita Admin Team to raise and approve all POs, troubleshooting issues and providing support during peak times.
• Proactively identify and amend any discrepancies between POs, buy sheets, and brand information.
• Manage draft POs, ensuring timely approval by the Merchandiser to avoid labeling delays and enable efficient product processing by brands.
• Support all operational and administrative tasks related to placing POs into our systems, meticulously checking them for accuracy, and ensuring products go live on site promptly.
• Manage EANs, ensuring all are accurately uploaded to the system and maintained.
• Manage and update the range plan with any cancellations, colour changes, or date adjustments.

Product Data & Enrichment

• Product Enrichment & Grouping: Complete the product enrichment checklist, including grouping and color linking, to optimize sales.
• Go-Live Readiness: Manage the critical path for imagery and copy, proactively reviewing and uploading all necessary information to ensure products are complete and ready for launch before stock arrives.
• Live Stock Management: Monitor and resolve "in stock, not online" (ISNOS) issues, ensuring swift action to get products live and selling as quickly as possible.

Stock Management

• Oversee inbound stock flow, liaising with Gap and third parties to ensure timely warehouse bookings, deliveries, and accurate ETA tracking in line with the Critical Path.
• Manage delivery dates with the Capita Admin Team, ensuring all systems reflect the latest information and proactively addressing late deliveries with the Merchandiser.
• Monitor stock movement from warehouse arrival to a live, saleable status, utilizing the Stock Status Tracker (SST) and Mainframe.
• Manage any non-compliant or problematic stock through the Non-Conformance Report (NCR) process, ensuring timely resolution and readiness for sale.
• Support the logistics team by monitoring stock bookings into the Distribution Centre (DC) and assisting with any related issues.
• Track stock progression through the warehouse during refurbishment, ensuring efficient movement to a saleable location.
• Resolve post-delivery stock processing issues by utilizing the post-delivery tracker and collaborating with relevant teams.
• Allocates stock to the designated channel to ensure stock is in the right place to drive sales.
• Manage wholesale stock, ensuring it's identified, quarantined, and delivered to partners promptly. This includes collaborating with wholesalers to review intake dates, communicate order changes, and work with the warehouse to ensure correct DC management and on-time partner delivery.

Reporting & Analysis

• Accurately produces ad-hoc reports as required by the business and is able to interpret and summarise the data.
• Ensure product is attributed correctly in the system to enable accurate reporting and analysis
• Knows who key brand competitors are, and makes links to external factors and competition.
• Produces reports to identify best and poor performing lines, communicating findings and making suggestions on actions to take to the Merchandiser.
• Support on weekly trade analysis and meetings, reviewing performance of a division, looking at category, season code and subcategory performance.

Your Talent…

• Analytical & Data-Driven: You have strong analytical skills, a meticulous approach to data and numbers, and a love for Excel. You can interpret information and make insightful suggestions.
• Collaborative & Proactive: You're a strong team player who builds excellent relationships with colleagues and partners. You're also self-motivated, can work independently, and actively seek improvements.
• Adaptable & Resilient: You thrive in fast-paced environments, are open to continuous change, and possess great problem-solving skills.
• Organized & Efficient: You demonstrate excellent time management and the ability to prioritize tasks effectively.
• Focuses on accuracy and quality while working with data and numbers.
• Commercial Awareness: You have an awareness of high street, catwalk, and competitor key trends.
• Retail/Store experience is a plus, but not essential.

• 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
• 10% off most partner brands & up to 15% off Branded Beauty
• Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
• Company performance based bonus
• Early VIP access to sale stock via Direct to Desk
• Life assurance
• Annual Travel Card Loan
• Sample Sales
• Fantastic L&D opportunities
• Flexi-Hour Scheme
• Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
• Support Networks - Access to Network Groups to empower and celebrate each other
• Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 0207 436 2000 and leave a voicemail.