Senior Property Manager - Walworth Estate, London

Purpose of the Role

New role for senior property manager.

Key Responsibilities

Property Management:

• Liaising with tenants, ensuring delivery of exemplary customer experience at all stages, from check in to check out and deposit return, ensuring adherence to obligations under tenancy agreements at all times
• Working closely with the accounts/credit control team to ensure collection of arrears, following agreed procedures and proving advice to the client. Liaising with solicitors and attending court when necessary.
• Working with the compliance team to input, maintain and report on all Statutory Health and Safety compliance. All inspections to be up to date both within the tenants demise and within the blocks under management.
• Direct Management of portfolio of properties at Walworth Village
• Liaison with residents on internal and external works. There is an ongoing maintenance programme which includes communal parts upgrades, replacement of windows and external redecorations which is being undertaken whilst properties are occupied
• Undertaking and overseeing the management of minor works between tenancies and liaising with the Landlord for larger scale works
• Meeting and greeting all new tenants within managed properties and ensure the team are undertaking this important role at the commencement of their tenancies and provision of welcome information to them
• Undertaking annual property inspections of all properties under management and ensuring the team undertake and accurately record all inspections as required.
• Arranging check outs, inventories, return of deposits and updating deposit scheme records
• Management of rent reviews and service of Service of S45 and S13 documents, including accurate record keeping of the same
• Processing Insurance claims as and when required
• Providing client reports and attending client meetings
• Assisting annual budgets and commenting on actual expenditure
• Liaising with the client accounts team
• Periodically serving notices and attending court proceedings
• Liaison with utility companies and local authorities
• Direct management of the on-site team comprising 2 property managers, assistant property manager and maintenance team
• Working closely with the Walworth Village Estate Manager and leasing and customer service team to ensure exemplar service is delivered to Walworth Village customers
• Liaising with other Savills departments
• Leading and responding to customer issues and complaints.
  

Client Relationship:

• Attending meetings and preparing reports with support from senior members of the team
• Responding to queries and requests in a timely manner
• Providing advice to and developing relationships with all representatives of the client

Skills, Knowledge and Experience

Experience

• At least 2 years in similar role

Technical experience

• MARLA preferred

Skills and Knowledge

• Reliable, helpful and well presented
• Experience of dealing with clients and customers confidently with excellent verbal and written communication
• Experience and knowledge of property management systems and procedures
• Team player with strong customer service skills, able to provide a helpful and polite service
• Pleasant telephone manner and efficiency in taking and giving instructions
• Excellent communication skills
• Focus on customer service and delivery with proven track record
• Ability to deal with confidential information
• Good organisational and time management skills with the ability to prioritise workload and multitask in a calm and professional manner
• Experience of staff management and leadership skills
• Able to work under pressure to deadlines
• Careful and conscientious with an aptitude for attention to detail
• Excellent critical thinking skills with aptitude for creative problem solving
• Willingness and ability to learn on the job, keen to undertake training and career development
• Commercially aware with experience adhering to budgets and KPIs

Working Hours - Monday – Friday 8:30am to 5:00pm

Salary - £48,000.00

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Please see our Benefits Booklet for more information.