Risk - Fraud Prevention and Investigation Manager

The purpose of this role is to ensure that the fraud prevention framework is embedded throughout the Bank and to provide guidance and support to all business units on any aspects of fraud risks, ensuring that fraud controls are continually reviewed and strengthened where required to ensure the framework remains robust.

The role holder will manage the Transaction Monitoring and Fraud Investigation Team (Fraud Team) who are responsible for investigating Fraud, Sanction and Anti Money Laundering (AML) alerts, ensuring these are dealt with according to the Bank’s procedures, SLAs and agreed quality standards.

The role will oversee fraud investigations conducted by the team and will be required to take lead on complex cases. These investigations primarily focus on payment frauds, where adherence to the associated and evolving regulatory landscape is essential.

To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers and to comply with the FCA and PRA's Conduct Rules.

Key Responsibilities:

• Maintain the existing fraud prevention framework for Arbuthnot Latham and ensure that it remains fit for purpose considering the changing nature of fraud and the evolving regulatory landscape.
• Optimising the performance of the bank’s financial crime systems to ensure we protect the bank and clients from financial crime risks whilst also mitigating false positive alerts and negative client experiences.
• Oversee the operations of the Fraud Team and ensure the efficient and effective delivery of the transaction monitoring, AML and sanctions screening.
• Oversee regulatory driven Fraud Investigations conducted by the team through analysis of transactions data, system logs, client records and wider publicly available information adhering to the standards required by the FCA, PRA and PSR.
• Work with the business units and external stakeholders to respond to frauds to mitigate and recover any losses, seek punitive sanctions and conduct root cause analysis to strengthen the fraud prevention framework.
• Provide support in the delivery of wider Financial Crime Prevention objectives and business-wide projects.
• Oversee the production of regulatory and industry data reports and support the production of other fraud related reports and committee packs.
• Attend and contribute to industry fraud intelligence calls as well as assessing incoming fraud intelligence alerts and integrating these into fraud transactional screening.
• Supporting the management of the fraud risk hierarchy firmwide, performing reviews of department Risk Registers in relation to fraud processes and fraud controls and overseeing ad-hoc deep dive testing of anti-fraud controls.
• Line management responsibilities.

Risk:

• Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.

Key Interfaces:

• Banking Operations and Client Support Teams
• Front line Banking Teams
• Fraud Committee members
• External stakeholders including Police, UK Finance and other banks
• Fraud prevention / detection suppliers utilised by the AL Group

Person Specification

Knowledge/ Experience/Skills:

• Extensive experience in a relevant financial crime or 2 nd line role, ideally within a Financial Services Industry.
• Competent in the use of payment data analytics to assist with fraud investigations, management information and to identify patterns of customer payment behaviour.
• Achieved or working towards an industry recognised advance certificate or diploma level qualification in Fraud / Financial Crime.
• Experience of working with and optimising financial crime systems including transaction monitoring and consortium data sharing platforms.
• Previous people management/supervisory experience beneficial.
• Able to maintain a high level of confidentiality, diplomacy and discretion.
• Competent use of Microsoft Outlook, PowerPoint, Word & Excel.

Competencies

• Expert fraud knowledge
• Influencing others
• Working Proactively
• Performance focus
• Problem Solving and Judgement
• Planning and Reviewing
• Service excellence and client focus
• Communication & confidence

Transaction monitoring is performed from 8am to 6pm, Mon to Fri. A flexible working pattern is required to meet this service across the team between these hours.