Customer Service Representative
- Role: Customer Service Representative
- Salary: up to £15ph
- Location: London
- Hours: 40hrs between 9-6pm
- Looking for a customer-focused, positive customer service representative who can take the full ownership of assigned customer queries and deliver prompt resolution
- Handle shipping related customer queries using Email, Chat, and Phone within service-level agreements (SLA).
- Collaborate closely with both internal teams (inventory/export) and external partners (carriers, warehouses) to follow up with shipment of issues and resolve queries effectively
- Investigate and resolve lost or damaged package claims, managing escalations with couriers and customers.
- Must be authorized to work in the UK. The position does not provide sponsorship
- 2 years customer service experience with solid knowledge on logistic/shipping, ideally experience with Carrier and shipment tracking
- Basic to Intermediate Excel skills involve mastering tools and techniques beyond basic functions, including pivot tables, VLOOKUP, and data visualization
- Excellent communication and organizational skills, and the ability to work closely with multi-functional teams.
- A-Level or equivalent
- High attention to details and good problem-solving skills
- Self-motivated, proactive, and able to excel in fast-paced environments.
- Familiarity with Salesforce, Dynamics GP, or other ERP systems preferred
Responsibilities for this Customer Service Representative role
Skills required for this Customer Service Representative role
If interested please click APPLY now to be considered for this Customer Service Representative role and a Randstad team member will reach out if shortlisted.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
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