Senior Operations Manager UK
- Make restaurants operations seamless though effective and efficient delivery of our product
- Work with our Key Accounts in a consultative manner to drive GTV & Net Revenue and unlock group roll out opportunities
- Use a consultative approach to identify opportunities to upsell sunday product suite to existing customer base
- Lead a frictionless onboarding experience, reducing lead time from signed to active, increasing adoption
- Drive sunday's penetration in active restaurants by ideating on creative ways to get restaurants and guests to use our product
- Ensure best in class restaurant retention though stellar customer service
- Identify operational issues through data analysis, leveraging global analytics teams with world class dashboards
- Identify gaps in our product and report back to the Head of Operations to ensure the business is aligned on needs and requirements of the UK hospitality industry
- Solve issues through processes and have your ideas adopted and implemented globally
- Engage in the continuous improvement of the processes you and your teams build together
- Based in the UK
- 4 years experience in customer success, account management, or operational roles at startups, food industry, hospitality, or professional services companies.
- Strong and persistent problem solving skills to identify and create solutions for restaurant partners despite immediate roadblocks.
- Strong diagnostic and analytical skills and ability to identify opportunities from managed spreadsheets, trackers, CRMs, and changing datasets.
- Owner & growth mentality.
- Passion for foodtech and an itch to roll-up-your-sleeves and build.
- Project management skills i.e. you are structured, reliable, detail-oriented and communicate efficiently with all stakeholders.
- Competitive salary and stock options
- 100% health coverage for you and your children
- Free-holiday policy
- A lot of responsibilities and opportunities to grow
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