Senior User Researcher

Summary

MediShout is a fast-growing, international startup that digitises operational pathways in healthcare so staff can deliver best patient care. Our App is the first in healthcare for staff to report and resolve any operational issue that delays them (e.g. faulty IT, broken equipment, missing stock, estates issues), leading to staff time saved, reduction in cancelled operations and better patient care. Our main customers are healthcare suppliers; medical device companies with billions in revenue and global facilities management companies. MediShout is entering an exciting growth phase and seeking a Senior User Researcher to drive our value creation and commercial growth, by leading the delivery of new projects and pilots when we onboard new hospitals and healthcare suppliers. Your success will see our platform continue to expand in the UK and internationally, and this hands-on job will require weekly travel to hospital sites domestically and abroad as we scale.

About MediShout

• The world’s first platform aggregating all operational departments and suppliers in hospitals
• Hospital staff and patients can report any operational issue using our app or QR codes
• Working with global medical device companies and facilities management companies
• Huge growth opportunity to ramp up our global expansion by onboarding more suppliers
• Backed by renowned investors Episode1 Ventures, Nickleby Capital, KHP, Atomico Angels
• On the NHS Innovation Accelerator and Microsoft for Startups Accelerator
• The core values we seek in our employees:
(a) Be Trustworthy (b) Be Impactful (c) Be Empathetic (d) Be Insightful (e) Be Adaptable

The Job Role

You will work in the Product Team and report into the CPO with regards to projects but will be line managed by the Head of Product. Your overall aim is to improve the usability and user experience of our products, systems, and ensure new projects and pilots are successfully implemented. The key metric of success is suppliers scaling our technology nationally or internationally.

You’ll be responsible for designing the solution that will be deployed to hospitals and healthcare suppliers, for pilots and early-stage projects. You will play a key role in mapping out existing operational challenges, collaborate with the business and implementation team to design solutions, and ensure smooth digital adoption and ease of behaviour change for staff. You will support the Implementation Team with collecting data that evidences our ROI value to hospitals and suppliers.

Your time will be divided between: 1. Onsite research, of existing & potential processes, 2. documenting insights & requirements, and 3. solution design and customisation.

This role will require regular travel to hospital sites across the UK, and abroad as the company grows. This role combines skills of digital transformation, user research, and UX design to expand MediShout's presence within the healthcare sector in the UK and abroad. Direct hands-on experience in clinical or healthcare operational settings will be a valued asset.

Requirements

Responsibilities

User Research & Insights

• Plan and lead a variety of research initiatives, including interviews, surveys, and usability studies, to gather actionable insights into the workflows and pain points of hospital staff and suppliers, defining subsequent project direction.
• Develop and maintain a deep understanding of our user personas, and champion their needs throughout the product development lifecycle.
• Create and maintain a knowledge repository of user insights for ongoing and future reference.
• Synthesise research findings into clear and compelling reports and presentations for stakeholders at all levels.

Solution Design & Project Strategy

• Own the process of translating user needs into intuitive and effective product solutions, making pragmatic decisions in collaboration with Product Managers and Designers.
• Inform the product roadmap and influence key strategic decisions by providing data-driven recommendations.
• Map existing user journeys and design new workflows that improve efficiency and user satisfaction.
• Contribute to the creation and refinement of requirements and workflow documentation to ensure user needs are met.

Collaboration & Leadership

• Act as the product lead for key client initiatives, building and maintaining strong relationships with key stakeholders in hospitals and supplier organisations to ensure project success.
• Collaborate with cross-functional teams, including Product, Customer Success and Business Development, to ensure alignment and successful project delivery.
• Suggest and pursue new customer and partner opportunities, contributing to partnership strategy or providing insights that influence commercial decisions.
• Work autonomously to solve problems, manage project timelines, and deliver value to our clients with urgency and pragmatism.

Experience & Characteristics Desired

• Experience: minimum 6 years of experience in client-facing user research or solution design, with evidence of continual improvement through user testing and interpretation of analytics data for insights.
• Industry: minimum 2 years experience working with hospital stakeholders, ideally with digital technology, with time spent in hospitals mapping processes and solutions with clinical staff. Understanding of data privacy and medical device regulations is a plus.
• Startups: previous experience working in a startup or agency environment.
• Communication: experience presenting to stakeholders of all levels, including c-suite.

Characteristics

• Trustworthy: be dependable and honest, deliver what you promise or communicate if you can’t
• Impactful: passionate for improving global healthcare via technology, take pride in work, problem-solver
• Empathetic: treat colleagues and clients with respect, listen and understand challenges of the team
• Insightful: have insight into your strengths and weaknesses, be open to receiving and giving feedback
• Adaptable: manage complex processes in a rapidly changing environment, be flexible, can-do attitude

Benefits

Salary, Benefits and Specifics

• £70-£80k per annum (depending on experience), with annual salary reviews
• Employee share options (EMI scheme), which vest at intervals
• 25 days annual leave, plus Bank Holidays
• Employee Assistance Programme (access to counselling services, financial planning and discounts).
• Work Laptop and accessories
• Access to Spaces & Regus co-working
• Flexible hybrid working, Monday to Friday (8.30am to 5.30pm) (minimum one office day per week)
• The role requires a willingness to travel. Will involve multiple client visits each week
• The role is subject to a 6-month probation period

What We Provide

• Tangible impact on hospital efficiencies and patient care
• Flexible working where possible
• Feel valued and empowered to contribute to core company decisions
• Work with a passionate, exceptional and smart group of individuals

Contact

For all interest and enquiries please contact [email protected]