Senior People Partner

About MoonPay

Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet.

Why?

Because crypto, stablecoins and blockchain aren’t just technologies. They’re tools for global financial empowerment. They give people and businesses more control over their money, their digital assets, and their future, opening access to legacy financial systems that have been out of reach for many.

What we do

MoonPay is a unified payments platform for digital currency. We make it easy for anyone, anywhere, to buy, sell, swap and pay in digital currencies as easy as sending an email. That simplicity is intentional, our focus is reducing complexity so people can participate confidently, without needing to be crypto experts. We power the entire flow between fiat and crypto end to end, with compliance, identity checks, fraud prevention, and settlement all built in. This end-to-end approach reflects how we work internally: with accountability, rigor, and trust built into everything we ship.

Proven at scale

Trusted by over 30 million customers and over 500 ecosystem partners, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. Behind those numbers are millions of real people and organizations relying on MoonPay every day.

We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. This is an opportunity to help shape systems, not just scale them. And we’re committed to doing it right. Fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, because trust and compliance are non-negotiable.

But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be.

If you believe financial freedom should be for everyone. If you believe in building a fairer, more open financial system - we want you with us. To build systems that benefit all, we need contributions from all, regardless of background.

Come build the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal.

About the Opportunity ✍️

MoonPay is looking for a Senior People Partner to play a critical role in shaping a high-performance, engaged, and scalable global organization. As a trusted advisor to leaders and managers, you will partner closely with business teams across multiple regions to drive organizational effectiveness, strengthen leadership capability, and foster a culture where employees can do their best work.

This role combines strategic People Partnering with hands-on HR advisory expertise. You'll support leaders through organizational change, employee relations matters, performance management, and workforce planning while ensuring our people practices remain aligned with business objectives. You'll also help create and maintain policies, enhance employee engagement initiatives, and contribute to building a world-class employee experience across our international workforce.

As a key member of the People Team, you will navigate complex people challenges across multiple jurisdictions while ensuring consistency in employee experience and alignment with local employment requirements. The successful candidate will bring expertise in US employment practices, alongside experience supporting globally distributed teams and leaders across different regions, cultures, and regulatory environments.

This role is based out of our London office on a Hybrid basis and will partner with stakeholders across the United States, EMEA, and other international locations.

What you will do

• Provide expert HR advisory support across employee relations matters, including performance management, grievance investigations, disciplinary processes, absence management, and workplace conflict resolution.

• Manage complex employee lifecycle processes including Performance Improvement Plans (PIPs), exits, restructures, and legal-risk-related people matters, partnering with Legal and external counsel where appropriate.

• Develop, review, and maintain global People policies, processes, and frameworks while ensuring compliance with US employment legislation and alignment with local requirements in other jurisdictions.

• Partner with senior leaders and managers globally to drive organizational design, workforce planning, change management, and organizational effectiveness initiatives.

• Coach and develop managers to strengthen leadership capability, improve team performance, and effectively navigate people-related challenges across diverse teams and geographies.

• Lead employee engagement initiatives, leveraging employee feedback and people data to improve engagement, retention, and organizational health across the business.

• Support on operational tasks across the full employee lifecycle, as needed.

• Maintain a data-driven approach, leveraging data to inform people related decisions and share trends and analysis with leadership.

About You

• Significant experience in a People Partner, HR Business Partner, or equivalent role supporting fast-paced, scaling, or technology-driven organizations.

• Strong expertise in US employee relations, employment law, performance management, investigations, disciplinary processes, and complex people case management.

• Proven experience supporting globally distributed teams and leaders across multiple countries, with the ability to navigate differing employment practices, cultural considerations, and regulatory requirements.

• Demonstrated success leading organizational change initiatives, supporting organizational design, and influencing leaders through periods of growth and transformation.

• Skilled at coaching managers and senior stakeholders, balancing commercial objectives with employee experience, compliance obligations, and risk management considerations.

• Highly analytical, pragmatic, and solution-oriented, with the ability to build trusted relationships and operate effectively in ambiguous environments.

• Demonstrated ability to leverage AI and automation tools to augment workflows and analyse data, with a forward-thinking approach to AI integration.