Temporary Accommodation Officer
We are currently recruiting for a Temporary Accommodation Officer to join a Local Authority on a 3-month ongoing contract. This is a key role within the Hostels Service, supporting the management of temporary accommodation for homeless households.
Role Details:
- Contract: 3 months (ongoing)
- Hours: Monday to Friday, 9:00am – 5:00pm (35 hours per week)
- Working Pattern: Hybrid working 3 days in office & 2 from home
You will be responsible for the day-to-day management of hostel-based temporary accommodation, ensuring residents are supported while maintaining compliance with housing legislation, council policies, and service standards. Working as part of a wider team, you will liaise with internal services such as repairs, cleaning, and support teams to deliver a safe and effective service.
Key Responsibilities:
- Manage a caseload of residents within temporary accommodation, maintaining accurate records and meeting performance targets
- Ensure residents adhere to licence agreements, addressing breaches, anti-social behaviour, and tenancy issues where required
- Carry out regular occupancy checks and monitor resident wellbeing, including safeguarding responsibilities
- Coordinate support for vulnerable residents and refer to appropriate internal and external agencies
- Oversee property standards, including inventories, cleanliness, and maintenance requests
- Manage move-ons and discharges, ensuring accommodation is used effectively and efficiently
- Respond to incidents, emergencies, and health & safety risks within hostel environments
- Maintain accurate data using housing management systems (e.g. NEC / Northgate / Info@Work)
- Build effective working relationships with stakeholders, partners, and service providers
- Respond to enquiries and contribute to complaint handling in line with council procedures
- Experience working in housing, homelessness, or temporary accommodation services
- Strong knowledge of housing legislation, particularly Part VII of the Housing Act 1996
- Experience managing caseloads and working with vulnerable individuals
- Ability to handle challenging situations including anti-social behaviour and safeguarding concerns
- Good IT skills and experience using housing management systems
- Strong communication, organisation, and problem-solving skills
- Ability to work independently and across multiple sites
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