Senior Change Technician

Business Unit: TOCS - Service Protection - Change Management
Salary range: £33,600 to £42,000 per annum DOE
Location: Hybrid with occasional travel to a Glasgow & Gosforth Hubs when required
Contract type : Permanent - Full time

Our Team

It's an exciting time for us as we grow our experienced and dynamic IT Change Management Team.

You'll have the opportunity to support the mature ITIL led internal Change Management governance process, ensuring the stability and reliability of the bank's IT infrastructure, by managing and overseeing all internal changes.

This role is crucial to the organisation's ability to function effectively and ensure the safety to our internal and external customer experience, contributing to our purpose of Making You Happier About Money. We're seeking someone with a deep understanding of IT change management, risk assessment, and stakeholder coordination to safeguard the bank's interests, maintain internal governance and compliance with regulatory standards.

What you'll be doing

• Protecting live operational service through the management of ALL IT change activity using robust change management processes.
• Facilitating and chairing large change approval forums effectively - Change Advisory Boards (CAB) and Major Change Advisory Boards (MCAB).
• Working collaboratively with IT colleagues and supporting the wider Service Protection team to deliver results and identify ways to improve performance and effectiveness.
• Leading Change Reviews and working closely with Incident and Problem Management to document lessons learned ensuring issues are addressed.
• Interrogating ITSM tools (Service Now) to produce relevant MI reporting to exec level.
• Ensuring that policies, procedures and standards are always followed, and activities are within regulatory and risk requirements.
• Developing risk mitigation strategies, creating and maintaining team Controls, fulfilling Audit requirements as part of a continuous service improvement plan.
• Communicating effectively with all levels of the organisation, presenting information and responding to questions from peers or management.

We need you to have

• Previous or current experience in an IT Service Management role.
• A can-do attitude and ability to work multiple tasks under pressure.
• Evidenced capabilities in building new processes and appropriate documentation.
• Broad knowledge of IT infrastructure, systems and services.
• Experience in chairing mixed stakeholder level forums.
• Proven Stakeholder communication Skills to all levels of Business & Technical bodies

It's a bonus if you have but not essential

• ITIL Foundation or above qualifications
• Experience working with Service Now software
• Proficiency in producing MI documentation to exec level

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
• Up to five extra paid well-being days per year .
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there's no waiting around, you'll enjoy these benefits from day one.

If we're lucky to receive a lot of interest, we may close the advert early, please ensure to submit your applications as soon as possible.

We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you.

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.

Be yourself at Virgin Money

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team

It's important to note that there may be occasions where it's not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants.

Now the legal bit
Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.