Regional Head of Client Management, Europe and Americas

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

GTS’s vision is to ‘connect the world through trade’ by bringing the future of trade to our clients through Global Trade Solutions. Trade is changing, clients need us more than ever, and new models and capabilities are needed to compete. For our customers, we need to remain committed to being strategic partners, global connectors, and innovative problem solvers to help businesses and economies grow.

We are currently seeking an experienced individual to join this team in the role of Regional Head of Client Management, Europe and Americas.

In this role, you will:

• Lead a team of client managers across Europe and the Americas to deliver best-in-class client management support to GTS clients, working in close collaboration with GTS sales managers
• Proactively engage clients in cooperation with sales managers and take an active ownership in portfolio growth
• Deliver the Target Operating Model for GTS Client Management in coordination with Sales and Operations, with an emphasis on the client journey and giving frontline teams the bandwidth to drive sales intensity and focus on client co-creation
• Promote a culture of professionalism and leadership in a client-facing environment, whilst embedding new growth-focused roles and responsibilities in the client management team
• Drive innovation and industry-leading practices in the development and delivery of client managements methodologies, tools, third-party technology and techniques
• Focus on governance and controls, including the effective management of financial and non-financial risks as part of deal and transaction execution
• Develop and execute the wider GTS Europe and Americas strategy in cooperation with the management team development and execution,
• Continuously improve ways of working, leveraging client and employee feedback to maximise franchise value

To be successful in this role you should meet the following requirements:

• In-depth experience in a client-facing environment, evidencing the ability to build and maintain client relationships
• Extensive banking and relationship management experience including an in-depth knowledge of the Trade Solutions
• Proven ability to provide clear leadership and direction, to motivate and guide a team towards achieving client goals and operational excellence, in the context of a global business/product
• Highly developed communication and influencing skills with a range of stakeholders including senior management
• Developed management skills, with experience in team building and managing a wide range of subjects on a global scale. Experience building, developing and leading a multi-cultural team.
• Experience working collaboratively in a cross-functional environment, driving a cohesive and client-focused approach
• Ability with identifying and resolving problems whilst maintaining budgets, time scales and quality of output in challenging environments

The base location of this role is London operating a Hybrid working model.

Continue to grow with our internal opportunities.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500