Area Operations Manager

Integral UK
London

Job Description: Cleaning Operations Manager

Position Overview: The Cleaning Operations Manager will lead and manage the cleaning teams to ensure a positive, motivational, and supportive working environment. This role involves advanced planning of all cleaning operations, focusing on training and development, and ensuring excellence in cleaning standards and customer interactions.

Key Responsibilities:

Leadership:

  • Lead the cleaning teams to foster a positive and motivational work environment.
  • Plan and schedule all cleaning operations, including periodic tasks.
  • Focus on team training and development to establish good working practices and enhance customer experiences.
  • Ensure high standards in cleaning operations, including security, health and safety, compliance, and staff presentation.

Best Practice and Innovation:

  • Provide professional support in service-related and contractual matters.
  • Maintain high standards and suggest initiatives for continuous improvement.
  • Manage and resolve all cleaning feedback and complaints.
  • Collaborate with stakeholders to promote teamwork and add value.
  • Manage and report on cleaning operational budgets transparently.

Team Management:

  • Lead and support direct reports positively.
  • Ensure exceptional operational standards and meaningful interactions with building users.
  • Work with senior leadership to plan staffing and manage capacity during peak times.
  • Conduct recruitment, induction training, and development of colleagues.
  • Ensure compliance with quality performance measures and resolve any failures professionally.

Communication:

  • Ensure effective communication through meetings, handovers, and reporting.
  • Attend business progress and team meetings as required.
  • Deliver concise and sound written reports for internal and external communication.
  • Maintain confidentiality in client communications.

Brand Enhancement:

  • Reflect the brand and culture in team behaviours.
  • Drive sustainable service delivery.
  • Consistently exceed customer expectations and ensure long-term satisfaction.

Qualifications:

  • Proven experience in a leadership role within cleaning operations.
  • Strong organizational and planning skills.
  • Excellent communication and interpersonal skills.
  • Ability to manage budgets and report transparently.
  • Knowledge of health and safety regulations and compliance standards.

This role is ideal for a proactive leader with a passion for maintaining high standards and fostering a positive team environment.

Posted 2025-06-01

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