Area Operations Manager

Job Description: Cleaning Operations Manager

Position Overview: The Cleaning Operations Manager will lead and manage the cleaning teams to ensure a positive, motivational, and supportive working environment. This role involves advanced planning of all cleaning operations, focusing on training and development, and ensuring excellence in cleaning standards and customer interactions.

Key Responsibilities:

Leadership:

• Lead the cleaning teams to foster a positive and motivational work environment.
• Plan and schedule all cleaning operations, including periodic tasks.
• Focus on team training and development to establish good working practices and enhance customer experiences.
• Ensure high standards in cleaning operations, including security, health and safety, compliance, and staff presentation.

Best Practice and Innovation:

• Provide professional support in service-related and contractual matters.
• Maintain high standards and suggest initiatives for continuous improvement.
• Manage and resolve all cleaning feedback and complaints.
• Collaborate with stakeholders to promote teamwork and add value.
• Manage and report on cleaning operational budgets transparently.

Team Management:

• Lead and support direct reports positively.
• Ensure exceptional operational standards and meaningful interactions with building users.
• Work with senior leadership to plan staffing and manage capacity during peak times.
• Conduct recruitment, induction training, and development of colleagues.
• Ensure compliance with quality performance measures and resolve any failures professionally.

Communication:

• Ensure effective communication through meetings, handovers, and reporting.
• Attend business progress and team meetings as required.
• Deliver concise and sound written reports for internal and external communication.
• Maintain confidentiality in client communications.

Brand Enhancement:

• Reflect the brand and culture in team behaviours.
• Drive sustainable service delivery.
• Consistently exceed customer expectations and ensure long-term satisfaction.

Qualifications:

• Proven experience in a leadership role within cleaning operations.
• Strong organizational and planning skills.
• Excellent communication and interpersonal skills.
• Ability to manage budgets and report transparently.
• Knowledge of health and safety regulations and compliance standards.

This role is ideal for a proactive leader with a passion for maintaining high standards and fostering a positive team environment.