General Manager - South Kensington

Job Details

We recognise and reward great leadership. Alongside a competitive salary, you’ll benefit from a comprehensive package that includes:

• Monday to Friday working - days only (no evenings or weekends)
  
• Free meals on duty
  
• Contributory pension scheme
  
• Career development through Career Pathways and MyLearning
  
• Quick access for you and your immediate family to a Digital GP and wider healthcare benefits
  
• Exclusive travel discounts with TUI, Expedia, Booking.com and more
  
• Supermarket savings at Tesco, Sainsbury’s, Morrisons and others
  
• Up to 44% off cinema tickets
  
• Cashback rewards on everyday spending
  
• Free wellness, mindfulness and fitness classes
  
• Discounts and offers you can share with friends and family
  

The Role
As General Manager, you will have full responsibility for the successful delivery of this single-site operation. You’ll lead, inspire and develop your management and operational teams, ensuring outstanding customer experience, strong commercial performance and full compliance with all contractual, company and statutory requirements.

You will be accountable for financial performance, client relationships and operational excellence, ensuring everything you do aligns with the Compass vision, values and business strategy.
Key ResponsibilitiesLeadership & People Development

• Lead and develop a high-performing on-site management and operational team
  
• Recruit, retain and grow great people, building strong succession and development plans
  
• Create a positive, inclusive and high-engagement culture
  
• Manage performance effectively, including appraisals, labour planning and employee relations
  
• Ensure labour structures and resources are fit for purpose and commercially effective
  

Health, Safety & Compliance

• Champion a strong Health & Safety culture across the site
  
• Ensure a safe environment for customers, colleagues and visitors
  
• Maintain full compliance with legal, company and client standards at all times
  

Commercial & Financial Performance

• Take full ownership of the site P&L, delivering agreed financial targets
  
• Manage budgets, forecasts and cost controls effectively
  
• Identify and implement opportunities to improve sales, margin and efficiency
  
• Support Compass Foodbuy initiatives, ensuring supplier compliance and value
  

Client & Stakeholder Management

• Act as the senior point of contact for the client and key stakeholders
  
• Build trusted, long-term relationships based on service excellence and transparency
  
• Review and act on client feedback and satisfaction surveys
  
• Ensure contractual compliance while consistently exceeding expectations
  

Customer Experience & Service Excellence

• Ensure food and service offers are fit for purpose, fully costed and delivered to specification
  
• Drive consistency, quality and innovation across food and service standards
  
• Capture and act on customer feedback to support continuous improvement and growth
  

Strategy & Continuous Improvement

• Deliver site-level strategy aligned to wider Compass objectives
  
• Embed central brand, service and operational initiatives
  
• Drive a culture of continuous improvement across the contract
  

Who You Are

• Proven experience as a General Manager or senior site leader
  
• Commercially astute with strong financial and operational capability
  
• Confident managing budgets, forecasts and performance targets
  
• A visible, engaging leader who develops people and drives results
  
• Organised, adaptable and comfortable working in a fast-paced environment
  

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/3001/41472001/52787957/SU #Lodestone House

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!